Saturday, October 27, 2007
Great beer with a really bad dining experience
I have been visiting Laurelwood's NE location for over 2 years. Aside from all the noisy kids, its been a great place. I had a craving for Laurelwood food but didn't feel like a Chuck E. Cheese environment so I recommended we try the NW Public House. I figured that the Nob Hill yuppie environment would yeild a predominently childless eating experience. I was wrong about that. But noisy kids are tolerable, a horrible restaurant experience is not.
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It took about 15 minutes to be seated at Laurelwood NW. 15 minutes isn't very long, but it was made frustrating when a couple who arrived after us (without reservations mind you) were seated before us. Shortly after, we were seated on a cocktail round across from the bar...right next to a curtain that was supposed to disguise the kitchen. Despite pushing my chair as close to the wall as possible, everytime a server walked by our table I had to veer over to avoid getting smacked by a tray or a quickly moving body.
Our server ended up being the bartender. He was great at first; took our drink and food orders promptly. I ordered a cheeseburger and my boyfriend ordered some type of chicken sandwhich. As time went on, our server/bartender became swamped by bar patrons. He never approached our table again which was understandable. What wasn't understandable is that it took us over an hour to receive our food. My hamburger was luke-warm and fries cold. Apparently it had been sitting out a good while. My boyfriend didn't have any temperature complaints but said that his chicken sandwhich was awful.
I was desperately hungry so I ignored the burger's temperature and began to eat. It took me about 3/4 of the way through the cheeseburger to realize that my cheeseburger lacked an imperative ingredient: cheese. Unfortunately my passive nature and the fact that no server came back to check on us prevented me from sending it back.
Save yourself the trouble. Drinking here is fine (the beer is yum!) but don't come here to eat!
Pros: Good beer, friendly staff
Cons: Noisy, bad service when busy, poor layout of dining room