Only in an emergency would I stay here again
The Palms Hotel is not quite a dump, but it is either on its way there or coming slowly back from something worse. It seems a lot has changed since the previous two reviewers stayed here. We had a convention in town and wanted to be reasonably close to the Rose Center, but virtually all hotels nearer were full.
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-- They lost our reservation. I called two days beforehand to confirm. The night clerk checked and said we did not have a reservation. I called back in the morning and another clerk found my reservation. I later wished I hadn't called back.
-- The shower rod was broken, and curved down and towards the floor, meaning we could not effectively close the shower curtain.
-- Want to open your toilet kit? The pedestal washstand leaves you only the back of the toilet.
-- There was no place to hang any clothing, not even a hook on the back of the bathroom door, meaning my suit and slacks were draped over a chair. I hung my shirts from edge of the TV cabinet.
-- The old fashioned tiny refrig/freezer had started to defrost, leaving a cold, wet puddle at the base of the entertainment center/dresser that held the refrigerator. We used all our thin, cheap towels to mop up the mess. Not even an apology from management when I brought it to their attention, though they did give me new towels I asked for.
-- Don't expect maid service. Our room was never touched during our Friday morning to Sunday morning stay. Wet towels from the defrosting freezer sat on the bathroom floor for two days.
-- When we arrived at 10:00 a.m., and the two times afterwards during the middle of the day that we visited the office, it was locked. It took 2-3 minutes for someone to answer the bell.
-- Wireless Internet service was intermittent at times.