HORRIBLE !!!!!!!
I want to make it clear that I give this place a NEGATIVE ZERO star rating, but this site wont allow such a thing.
I picked up a cat at the LA shelter. Thought it would be a great experience but this clinic has left me so frustrated.!! From what I understand, the shelter does all their veterinarian business with this pathetic clinic. First off, the communication between the shelter and this clinic is abominable. Everyone at the shelter gave me one direction in regards to my cat and how the procedure of picking up a sheltered cat works; while everyone at the animal clinic gave me completly different directions about how the shelter/clinic operations work and the clinic has made me jump through MULTIPLE HOOPS just to pick up a stray cat who I have fell in love with. I live across town, I cannot easily get to this clinic, and I work. I have made three visits in two days, 20 miles one way, 40 miles each visit, and I still do not have my cat that the shelter initially told me that I would have after 20 minutes of paperwork. I understand that they have surgery hours and pick up hours are at certain times, but I have been there twice at the specified pick up times, calling each time to see if this is ok, taking time off of work, and each time the clinic made me jump through yet another HOOP. Today I go across town yet AGAIN...!!!! I'm ticked and Citysearch is the only place to vent because the clinic just DOESN'T CARE. And if I have to talk to that lying fake-voiced white chick on the phone again I just might sock her in the throat, saving you all from her "I AM BETTER THAN ALL OF YOU" condensending behavior, and all you other receptionists know exactly who I am talking about!!!
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