This used to be an excellent place for pizza, and recently has
This used to be an excellent place for pizza, and recently has come into new ownership. Deciding to give the new owners a try, I ordered a pizza for home delivery. I am a firm believer in supporting local businesses, however it would seem that in this instance, that was a HUGE mistake.
They had gotten my order incorrect, and when I called to let them know, the woman who answered the phone stated "Well, I'm not sure why it was written down that way," as if I was making up my issue, instead of apologizing and offering to correct it. When I waited for her to offer a solution, she was completely silent. Then I had to ASK HER what my options were. She said they could send up a new pizza, but I let her know that I didn't feel like waiting another 1.5 hours for a new pizza, and politely asked if I could just get a discount on my next one. (Please keep in mind I said discount, not free - and after managing numerous hotels and restaurants, I know this is the preferred option for any intelligent manager, as this ensures the customer will come back). The woman then proceeded to argue with me on how long the pizza actually took, when I wasn't even calling to complain about the wait time in the first place, which by the way, I was originally told would be 45 minutes, and it was WELL over that.
Finally I asked if I could just get a new pizza then.Â
The delivery guy was nice, and I even apologized TO HIM for making him come back.
Again wanting to support local small business owners, and assuming they were perhaps just having a bad night, I decided to give them a try again. Over 30 minutes after I placed my order, I was called to state that they no longer delivered to my address, as I had "given them problems in the past." When I was in the midst of trying to understand just how I caused problems for them, she hung up on me.
The pizza and other food isn't good enough to have to deal with such lousy service. Don't bother.
Read more at local.yahoo.com