<b> Overall:</b> First every swim school has a different philosophy on how to teach kids to swim. This place focuses more on desensitizing kids rather that survival techniques. So really it is a matter of what you are looking to get out of swim lessons. The teachers are friendly and patient and like their jobs. The place is a little nuts sometimes b/c there are so many people in the pool so everyone is running into each other. <br /><br /><b>Value:</b> Competitive with other swim schools. Strict policy on cancellations which can lead to a loss of payment.<br /><br /><b>Service:</b> My teacher was Tracy in PB and she was great with my 3 month old.<br /><br /><b>Quality:</b> good.<br />

We have taken our toddler girl here for 2 summers and just started our baby boy on swim lessons this past summer. I can't say enough good things about them. Rocky is a wonderful teacher, and Jenny Callan is terrific at managing the school/business.

Our kiddos love the warm water and they have learned a lot in just 6 weeks. We will keep coming back for more. I realize the more lessons we take, the better we swim so we will keep it up. Great lessons and the service has been outstanding.

I had a horrible experience here. My son was kicked out midsession after I asked why an instructor's illness would be a "missed lesson" that could only be made up on Saturdays (a day we could not make). I was told that management would look into it and then when I got home got a nasty, berating, humiliating voicemail from Bret Callan accusing me of all sorts of things. They robbed my son of the advances he had made, and would not even take our pleading phone calls to let him finish his lessons.

I took my daughter to Murray Callan Swim School in Pacific Beach for approximately 5 weeks. I was not happy with this school from the beginning. There is no parking lot so you must find parking on the street. They require two swim diapers for children under 4 even if they are potty trained. This is very uncomfortable for the kids. They are very inflexible with the scheduling. They charge $135.00 for 9 sessions, however they do not offer anything less than 3 lessons per week so you are paying $135.00 every 3 weeks. If you are planning a vacation and will be missing part or all of a session they will tell you that you still have to pay for that session to keep your child on theschedule for any other sessions. When I complained to an employee at the front desk she urged me to complete a comment card saying that a lot of parents complain to her but the comment cards go directly to management. I did as she suggested and that afternoon I received a phone call from the manager kicking my daughter out of the school! She said she didn't want anyone there that would not recommend the school to others. She also said she was doing us a favor since I was not happy anyway. I tried explaining that although I was not satisfied with their policies, my daughter adored the instructor and had already become very comfortable with him. She said, &quot;I don't really want to hear what you have to say.&quot; and hung up on me. She acted just like a 13 year old who was angry with her parents rather than a manager of a business. My husband went to the school to talk to the owners only one of which (the wife) was there. She said she would have her husband contact us. Later that afternoon we received a phone call, not from the husband but from the same manager! I have never experienced such unprofessional and downright appalling behavior from a business. Not only do I not recommend this school, I warn parents not to take their children here.