Stay Away! by Steven D. at InsiderPages
If you are looking for a professional boat dealer for sales and service, I would highly recommend looking for an alternative to Ahlstrand Marine in Mundelin, Illinois.
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I purchased a new aluminum fishing boat from them this past February 07 and had them store the boat for me until spring (which I paid for) Upon picking the boat up, the shrink wrap was not removed per my instructions, the boat was not cleaned at all-was filthy dirty.This is a new boat. I received no owners manual or orientation whatsoever from anyone in sales.I was made to feel that I was almost bothering them. This is my third boat purchase from a dealer. While I am satisfied with the purchase price of the boat (listed on E-Bay), their customer service is /was severely lacking. My prior experiences with two past dealers spoiled me in that they had my new boat, washed, waxed, and eager to go-over my new purchase with me. (I should mention that neither of these two past dealers carry the marine line that I was interested in otherwise I certainly would have stuck with them!)
Following the purchase, I had the motor in twice for service (my used motor-not theirs) and folllowing the pick-up, repair requests were not completed as specified. No notification was given upon completion of my first repair and on the second repair, when I called after a one week time period after dropping the boat off to see if a technician had an opportunity to look at it, I asked the Ahlstrand employee on the phone, Hello, my name is Steve and I dropped my boat off over a week ago and was hoping. For a miracle? was the recipients snippy remark. Uh...not exactly, just if service has had an opportunity to look at my boat for a repair estimate. The fella at your counter told me to check in after a couple of days, I waited a week.
Both times my repair ticket stated that the motor had been run in the shop tank and both times