I wouldnt trust my car to anyone but the Motor Works! They have been srevicing my bmw for years now and the car is running perfect!!

This business, in my mind, is criminal. I took a VW in to have the heater fixed. Three trips back and forth and the heater never worked. I don't think they did any work whatsoever. I had an extended warranty which covered a small amount of the repair and then, without my authorization, they decided to replace a part that was not defective (the owner claimed it was just a good idea) and then charge me $1000. Mind you, they never called to tell me anything...they just started replacing random parts and sticking me for $1000. I was furious and complained but they would not give me my keys. I thought about calling the police or something for outright fraud. They gave me a bag of coffee as some sort of apology gift. That's a $1000 bag of coffee, mind you.

I am filing a complaint with the better business bureau and trying to dispute the charge w/my credit card company as theft (that is not going to well since I signed the receipt in order to get my car).

Took my Discovery II in just to get a quote on changing the front 2 O2 sensors. Owner asked me how I knew that was the issue. I explained I had taken it to another garage & had the codes read, even though I didn't have the printout with me. Owner says he wouldn't take the readings from another garage, so I asked how much it would be just to find out the problem. He quoted me "a couple of hundred dollars." He also said he would call me with a quote on changing the sensors anyway, which he never did. The guy just seemed very uninterested & unprofessional, even though I really needed help. I instead took my truck to Chuck @ Rover Fixer in Summerfield, NC & he was polite, accommodating & very professional, and had the job done in no time. I'd recommend them in a heartbeat.Plus, this was all after taking my truck to them several months prior due to a MAJOR engine issue. I was told the job I most likely needed to get it repaired had cost other customers up to $7,000! I was able to get a completely redone AND guaranteed engine w/new heads & several other new parts installed for less than HALF that amount by John @ Tidewater Rovers in Wilmington, NC & haven't had any engine problems since.

Service was friendly and the loaner vehicle was nice. However, I was charged sky-high prices for premium brakes that were not needed. Also, they broke the sensor for my key fob and told me they would charge me "a couple hundred dollars" to fix it. Not very pleased with the overall result.