This is my experience with Mossy Ford in San Diego I have been buying cars for twenty years and never had such a horrible experience with a dealership. I have bought a lot of cars in twenty years and I never have had such a bad experience with any. I do not know why this dealership is rude since this is a trouble times for them and treating me like shit was not the way to go. This is some highlights from my dealership from hell:
1. On my new vehicle, damage was done to the passengers rim when the salesman made a u turn into the Ford dealership from the Toyota dealership. The salesman acknowledged the damage and we heard it when he scraped the curb. When my son arrived at the dealership later on the salesman denied the damage.
2. I explained to the salesman about my trade in that had a lien on it and he did not give the information to the manager which made problems for calculating a monthly payment.
3. The salesman got upset when he found the price was lower on the Internet than on the price on the vehicle, and that is when he started treating me like shit.
4. The salesman was unorganized, forgetful, a liar, and an ass hole.
5. The salesman denied the damage on the rim when we returned to point it out to the manager.
6. We only got $3,000.00 for our trade in on our 2003 which we should have gotten at least $5,000.00.
7. A friend of ours came to the dealership inquired about my trade in, they said it it would sell for around $7,000.00 to $8,000.00. That would be making a profit off of my trade in at $4,000.00 to $5,000.00. Now that is robbery since my trade in was custom built.
8. The finance person that I had to deal with had been totally rude and uncooperative with me in my questions about certain issues. I found it very difficult to understand him, he had spoken with broken English and his writing was poor.
Basically I got the shaft a Mossy Ford and I warn anyone who steps foot in the dealership.
| 
