The stylists at Moshi Moshi are the best anywhere. I went there with only a vague idea of what I wanted to do with my hair and the stylist helped me figure it all out. I left feeling and looking great. I highly recommend Moshi Moshi for its, cool vibe, awesome Franklin Street location, and its terrific stylists. Trust me, you will like your hair.

i got an awful haircut; it's nothing like i asked for and it wasn't even styled all the way. i made it even once i got home, at least, but still have been too embarrassed to leave my house. the place is cute and the people are sweet but i'm really, really disappointed, especially after hearing such great things.

I have been coming to moshi moshi for the past year and have always had a good experience. I have used both Karen and Courtney as my colorists depending on who is available based on my crazy work schedule. I like the fact that everyone seems to work as a team and I don't feel awkward if i need to change from one person to the next. They also sell original products that I have not seen anywhere else.

As the owner of Moshi Moshi, I would like to take an opportunity to respond to "seriously dissapointed in service" by stating with what we did do for you.
We provided you our expertise and honesty about your initial color choices, taking the time to give you a consultation days beforehand. We treated you with kindness when you were initially upset and offered to stay late or come in the next day, even if it was not our normal hours which you declined even when Karen offered to come in as early as 6am the next morning. We were willing to put valued customers aside to accommodate your time constraints and discounted their services because we knew that their time was valuable. And, most importantly, we left you with a very nice color that looked good and was very close to the picture which you yourself provided. I think that that demonstrates a high level of customer care.
I have been a stylist for 15 years and I have done many corrections and seen some horrendous color jobs through that time. Warm brown with blond is not a correction. I would never have let you leave with hair that needed to be corrected. I am also sorry that you were dissapointed but I stand behind what we did and I especially stand behind my stylists and know that they, and especially Karen, care about what they produce in the salon and put effort into building relationships with clients.
We do not give discounts for that.

Thanks for hearing me out,
Catlin

Well, I just had the worst color job of my life.. and after a consultation! Although that is bad in and of itself, worse is how I was treated. Catlin seriously lacks customer care skills. She inappropriately suggested that other personal things in my life must be going wrong and that is why I do not like my hair. Only after I told her that was inappropriate did she apologize. I ended up drying my own hair with a dryer on an extension cord in the back of the salon while Karen, my stylist, moved onto her next customer without saying goodbye. Both stylists assured me that they loved my hair (shouldn't it be the customer that likes the hair?), defiantly disregarding the fact that I left unsatisfied and my hair looked unlike the picture I brought in. After first offering to come in early in the morning to correct the problem, Karen changed her mind and refused to correct my hair with highlights, telling me to wait a week and that if I wanted highlights that I would have to go elsewhere. The salon made me pay $85 for hair that I had to pay 120$ to correct because it was dark brown instead of apricot (the color in the picture I brought in). The two salons I went to for advice regarding corrective color were appalled at the difference between what I received and the picture I brought in. It saddens me that I don't like my hair, but what is worse was how I was treated. I will not be going back.