response to "seriously dissapointed in service"
As the owner of Moshi Moshi, I would like to take an opportunity to respond to "seriously dissapointed in service" by stating with what we did do for you.
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We provided you our expertise and honesty about your initial color choices, taking the time to give you a consultation days beforehand. We treated you with kindness when you were initially upset and offered to stay late or come in the next day, even if it was not our normal hours which you declined even when Karen offered to come in as early as 6am the next morning. We were willing to put valued customers aside to accommodate your time constraints and discounted their services because we knew that their time was valuable. And, most importantly, we left you with a very nice color that looked good and was very close to the picture which you yourself provided. I think that that demonstrates a high level of customer care.
I have been a stylist for 15 years and I have done many corrections and seen some horrendous color jobs through that time. Warm brown with blond is not a correction. I would never have let you leave with hair that needed to be corrected. I am also sorry that you were dissapointed but I stand behind what we did and I especially stand behind my stylists and know that they, and especially Karen, care about what they produce in the salon and put effort into building relationships with clients.
We do not give discounts for that.
Thanks for hearing me out,