Unprofessional, unethical, and confrontational
Take your pet and your money elsewhere!
After writing an honest review about my experience on Yelp, I received a phone call and was ACTUALLY CONFRONTED ABOUT THE REVIEW by Heather Loveland.
The audacity and lack of professionalism of this woman, simply amazes me. She was completely disrespectful with her accusations, dragging my girlfriend into this, when she had nothing to do with the review; and telling me I am "no longer welcomed," at your business, makes me really wonder how you can call yourself a Dr., when this is how you carry yourself.
The review wasn't about money at all; It was strictly on principle and ethics. Any level headed and intelligent business owner would have tried to call and rectify the situation with the customer (nothing monetary), while some, remain indifferent to it; but, to call and confront a customer based on a genuine displeasure during a legitimate experience, is foolish and classless; especially over a measly $35.00.
1.) I am too cheap to pay for a specialist; therefore, I opted to see her instead.
2.) I was looking for a vet to work for free.
Here is the complete review (09/13/10):