We first took our computer here because it was having issues starting up... we payed a decent sum for them to "fix" it and it was promptly returned... The next week the issues started again but were even worse! They tried to charge us even though it was clear they hadn't fixed it in the first place. They finally agreed to deduct SOME off the bill. The guy informed us he CLEARED the ENTIRE computer but had kept all of our files in a backup file... When we got home the backup files did NOT open at all.. we took it back down only for them to tell us that they were "under the impression" that we were going to load everything back on and we would have to get all of our programs CD's and install them. We had tons of expensive computer art programs, games, drawing tablets ect... on that computer and now I have to go find ALL the CD's, serial codes ect.. because they backed up the files wrong and don't want to admit it.‎

agree with previous post. dropped a computer off to be fixed, was told it would be about 4 days. called after 4 days and was told they were getting to it the next day. Called the next day and they told me they would look at it the following day, repeat for a few days. finally went and picked it up (and got the repair done else where).