I called with an emergency situation an hour before Montrose Vet Clinic closed for the day, but, even though I'd been a long-term client with a number of critters and I'd spent thousands of dollars there, I was told they couldn't fit me in. Combined with the lousy front-desk employees, who spend more time chatting amongst themselves than helping clients, it was an easy call to switch vets. I'm now at The Heights which is significantly cheaper (more than $20 per visit) and more helpful and caring. The Heights staff routinely calls to check up on my critters after they've been in for a visit.

Up until recently, I was very happy with this clinic, but there is one vet that seems less than helpful. I have encountered this on a few occasions & decided to find another vet. They are very good for spaying & neutering (& they'd better be, considering what I paid), but beyond that, I've been very disappointed. I end up wasting my time & money, then I have to do my own research in order to find better treatment options for my pets. For the complicated stuff, they mostly prescribe rimadyl & send you home.

I took my cat in for her vaccines to another vet, and she had a severe allergic reaction. I took her to Montrose and they fixed her up, to the tune of $267. However, they accidentally charged me $267 twice. My bank replaced the money in my account within a week, so I didn't have a serious problem personally, but the bank apparently had to fight the clinic for several weeks before they refunded the money. Not only did they never apologize for making such a stupid mistake, they spent much of those weeks arguing that the charges were right and that I was mistaken. They didn't even ACKNOWLEDGE their mistake until the bank began making noises about litigation...

However, the vet was very friendly (not nexessarily to me, but to the cat - which is all that counts). I just wouldn't trust the airhead clinic staff behind the counter with my credit card ever again.

It distresses me to hear anything but glowing recommendations about this clinic. These docs are the best I have ever encountered. They literally saved my dog's life, and treat most of my neighbor's animals. They are gracious, never too busy to explain the smallest detail to me, kind and compassionate. I read a complaint about a 30 minute wait! Good grief! Are you kidding? On a busy day with no appointment-big deal! Seriously, I would not take my pets anywhere else-EVER. I love these people. The clinic is large, clean, friendly, and has the most up to date equipment. I care about my babies, and they deserve the best! Thanks Montrose Vet Clinic!!!

It is no wonder that this clinic has been voted best vet clinic in Houston multiple times! The doctors are knowledgeable and kind. They take their time to explain in detail. I really like that they will refer to the specialists when needed. They are busy- but if you ask to talk to the doctor, they will find the time to see you. I have been taking my 2 dogs and 1 cat there for 7 years. They have seen us through multiple emergencies and illnesses. I have referred all my friends there, and will continue to. They are not cheap- but the level of care is worth it. These docs will do what it takes to keep them healthy. Oh, and I love that they are active in the community. I can't say enough wonderful things about this place!