These people responded so quickly when I locked my keys in my car! I was at a gas station, my wallet was in the car along with my keys -, the doors were locked and I had no way to pay! But I called Montes, explained the situation and they were there within a half hour. I was so grateful, I would have paid anything they asked but the price wasnt outrageous. It was such a positive experience! Hopefully no one will need them we dont want people locked out of anywhere but if you do need a locksmith call Montes!