Horrible! Overpriced! Hidden Fees! Rip Off!
This place is a rip off. I used thier services and was overcharged by three hundred dollars. When I confronted the business they suddenly came up with all kinds of fees which had NEVER been explained previously. They charge for travel, they charge per 15 minutes (but cannot provide documentation as to what they do for each 15 minutes), and the things they do claim to do, should not take that long(this was verified by my vet). Also, they charged us for talking to them on the phone to explain the situation because they said they had to pull over on the way to our house. ABSOLUTELY NONE of these fees where told to us and were completly hidden. If you choose to use this service, I would suggest having ALL charges in writing BEFORE they come. We were charged SIX HUNDRED Dollars for two brief (and I mean brief) visits. That 600 was NOT for x-rays, meds, etc. ONLY for them to come and Examine.
Also, the office staff was incompetent, claimed to not know how to "work email", and when we tried to resolve this matter, they became defensive and started yelling over the phone.
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