It's not like anyone likes to bring their car in for service but ...

I got to say my experience was very good at MINI of Universal City. I got there before they opened and the service folks were early too and took me in right away regardless of not being open. I had a few warranty things to sort and they got them all figured and did so quickly. Follow-up on my car when ready was fast. They are on top of their game from the time you make an appointment to having it ready. They even got me coffee while I waited for my ride to pick me up. not bad at all!

So Sat I went to look for a Mini for my wife. What a HORRIBLE experience. I wish I remember the name of the guy that helped me but he looked like Wolfman Jack. Anyway, after asking him what specials, if any, were available the guy responds by saying "I have Leonardo Di Caprio and Gladys Night coming in here to buy a car" - WTF? Do I give a ...? Are they buying me a car? Then I asked him to explain "Mini Select" and he responds by saying, "well it is 100 dollars, but it really isn't a 100 and I wish they would be more of front with the customer" - again WTF? Are you a complete or just relative moron? He must have told me 4 or 5 times that their inventory is cleared out regularly, so in other words they don't care if you come or go. It wasn't just this guy. I had a 20something who worked there staring at me looking as I looked at the pre-certified cars, then after 20 min he asked "do you need help or something?" BAD EXPERIENCE