Ozzy was the person I worked with and for the first time explained to me the differences in the packages. I will be back thanks to Ozzy and he was extremely helpful and courteous. Congrats Miller Toyota on having a person like Ozzy.

It was my 1st time there and was NOT happy with the service. They quoted me 2 1/2 to 3 hour wait for a MINOR maintance, which I was already a bit bummed about such a long wait but then again what can you do right? So I said Ok hoping that it will be ready earlier and headed to their DMV like waiting room where I waited 3 1/2 hours!!! That is after I hassled them a couple of times asking about where my car was . The worst part is after I paid, the lady there asked me if I could fill out their survey telling me that anything but Excellent is a failure. I planed on NOT giving them the excellent review but when I got home I noticed that the lady ripped out the survey form! I saw her ripping some part of the page off but I didn't think it was the actual survey form! She must have filled it out as Excellent herself and mailed it out! Isn't that illegal??? I do not recommend this place...I only went there because it was close to my new place but I guess I'm going to have to look for somewhere else now :(

Is there a negative rating, because Miller Toyota deserves it. I had the misfortune of purchasing my 07 Toyota Matrix from Miller Toyota in January. And they literally gave me the wrong car. That's right, the VIN number on all my paperwork was NOT the VIN number on the car I was given the keys to drive off in. A mistake they did not realize until months later when the car was not in inventory. Then they reported that car, which I had been driving, stolen to the police. So I had to haul myself down to the dealership and re-sign all my corrected contract and registration forms. And then get all new accounts with my lean holder and insurance companies. It is now December and they still have not fixed the registration with the DMV. In fact, I received a renewal from the DMV for the VIN! I'm still calling them on a weekly basis to get an update on the registration status. When I was last at the dealership, on a Friday, they were nice enough to offer to wash my car for me...if I came back on Tuesday. But maybe I should have taken them up on that free wash. Who knows what car I would've gotten back!

"I just thought I should share this.........

I took my car into Miller Toyota in Culver City because of some brake problems I was having. They quoted me for new brakes and rotors in the front and new brakes and an axle seal in the rear. The total estimate for the job was $1720.00. I said not to do the work.

The next morning I took the car to Marina Del Rey Toyota. I just dropped the car off and did not tell them anything about my visit to Miller Toyota.They quoted me $598.00 for the same job. They said my rotors where fine and some other part did not need to be changed.

I saved almost $1200 by not taking my car to Miller Toyota. Be careful if you are taking your car there for repairs!!!

Most of us aren't mechanically inclined so you need to trust the guy who's telling you what your car needs and you can't trust these people at all. They told me I needed new brakes but I took it to a local mechanic who just threw some pads on and saved us $700.

Besides over selling services, they overpromise when the car is done and so you end up sitting around this irritating waiting room.

Last, they're very expensive. For non warranty work (i.e., regular service) you should go to a neighborhood mechanic.