I accept the $60 diagnostic on my central air, but I stood there and watched the tech. replace a single strand 6" wire in 2 minutes and the office told him that he had to charge me an additional $180 for it. I was then told that it usually cost $200 and that I was getting a deal. Oh, really? BAD, BAD, BAD Middletown Air Conditioning and Heating. I will not allow you to rip me off again nor will I rest until everyone I know is aware of your service menu prices. After all, if things were so bad for you guys, I could have provided you with the 6" wire if you had just asked.