I had to take my labrador who is 10 years old here on an emergency. He was lethargic and all the other symptoms that go along with an emergency. I was charged $1274.40 for an overnight stay, from 11PM to 10AM the following morning. Their fees are outrageous!! and the whole place is terribly overrated. I was contacted that morning at 9AM and told that the dog had to be transferred for further work-up to the day clinic. The day clinic wanted in excess of $2600.00 for observation services for two days to later diagnose the problem. When I told them I was taking Sunny elsewhere they wanted to charge me 1/2 a day of services and this was at 10AM in the morning!! Luckily, I stood my ground and asked to speak with management and at that point they canceled those charges. I still had not spoken with any Vet to let me know what was the problem. They then talked me into an ultrasound (the dog had an abdominal mass) at the cost of $265.00 more that what I had already been charged!! An x-ray had already been done during the night which showed the mass, however, they felt compelled by money to insist Sunny needed fan extra ultrasound. Note: the two days of observation were to tell me Sunny would need surgery, what I was told after the ultrasound. A scam to get your money. They do not care about these animals you could tell by their actions. I am infuriated by this place. Oh and if your dog needs surgery they will tell you they are the only ones that could do emergency surgery, this is a lie.

I tried countless times to contact someone, issued a dispute with my credit card and nothing was resolved. Their administration lacks professionalism and compassion. While I was there a poor man had to pay $8000.00 for surgery for their little dog.

I went to Knowles the same day and they performed surgery on Sunny at half the cost of the two day observation period and Sunny is doing very, very well. Use Knowles they are a few blocks away.

Zuly

Do not take your pet here unless you want to spend over $5000+ in less than a week. They do not care about your pet, just the best way to get money from your pocket to theirs! They refuse to give any medical inforamtion to you or allow you to see your pets records, which you are 100% entitled to. They lie, cheat, & harass you for their money and threaten to discontinue care to your pet, until the payments are received. Need to be put out of business immediately.

Our vet referred our chihuahua because she had some sort of object lodged in her esophagus. She was having trouble eating because of it. They were able to remove the object but had to be intubated for 3 weeks until her ulcers healed properly. They took real good care of her. But be warned! Their prices are pretty steep.