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Merchant's Tire & Auto Centers Merchant's Tire & Auto Centers also does vehicle repairs on Exhaust, Wheel Balancing and feature these products: Heaters, Brakes, Struts, Air Conditioning, Custom Wheels, Steering, Engines, Batteries, Tires, Shocks, Cv Joints. They are located on 1495 Nc Highway 66 S in Kernersville. They offer these popular brands of tires and wheels: BF Goodrich, Michelin, Fulda, Uniroyal, Pirelli. They are certified and qualified to Goodyear. Merchant's Tire & Auto Centers They have a total of 2 reviews, 0 positive reviews and 2 negative reviews. They can be reached by calling (336) 996-5591 They accept Discover, American Express, Visa, Master Card. for payment.
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Ron6789
Citysearch User
Citysearch User
Tuesday, January 6, 2009
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Not trustworthy by Kathy O. at InsiderPages
Read more at winstonsalem.citysearch.com
I took my car there, and had asked them to change my name in the computer (that I had recently divorced). They called later on telling me that I needed about $700 more work on the car - that my steering column fluid was dirty and needed replacement. The car was only 4 years old, and I have never heard of that so I called another two places and they told me it was a rip-off. I would never take my car there again. I felt like they used the fact that I was a single woman to try to take advantage.
Read more at winstonsalem.citysearch.com
Recommended: Yes
Ron6789
Ron6789
Tuesday, October 21, 2008
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Do not recommend Merchant's Tire in Kernersville
Read more at winstonsalem.citysearch.com
I have purchased several tire sets from Merchant's in Kernersville over several years and have had good experiences.
However, I recently took my Toyota Solara with less than 18000 miles there for an oil change/tire rotation. I sat in the lobby for over 1 hour without any news of my vehicle service. I inquired at the desk about how much longer the work would take. After another several minutes, I was informed that several other items on my vehicle needed attention. One item was a fuel system cleaning (?) for $89.99 and I feel the other items proposed were simply revenue generating work. My Toyota is like new and I did not request any other work.
After declining this work, the car was removed from the workshop. I settled the bill and exited the premises.
A few miles down the road, my tire pressure monitoring device alarmed. I immediately returned the vehicle to Merchant's because I had never experienced this alarm. In a few minutes, the technician came to the vehicle, showed my how to reset and clear the alarm, and I was told everything was then ok.
Upon leaving the second time, the alarm went off again. I reset the alarm myself and visually checked the tires. My tires appeared to be OK.
A few days later I returned to Merchant's, explained the experience, and asked if someone could check my tire monitoring system. I was told a technician would be available in about an hour and the problem was likely a failed sensor. I was unable to wait this long and I felt me and my vehicle were not given proper attention.
I will no longer expect Merchant's to fix this problem. I will drive my car with the alarm on until I can get someone else to fix it.
I will not return to Merchant's in Kernersville with any of my business for the following reasons.
- poor customer service
- long waits for service
- too much emphasis on additional revenue generating repairs
- lack of competent service
I do not recommend Merchant's Tire in Kernersville to anyone.
However, I recently took my Toyota Solara with less than 18000 miles there for an oil change/tire rotation. I sat in the lobby for over 1 hour without any news of my vehicle service. I inquired at the desk about how much longer the work would take. After another several minutes, I was informed that several other items on my vehicle needed attention. One item was a fuel system cleaning (?) for $89.99 and I feel the other items proposed were simply revenue generating work. My Toyota is like new and I did not request any other work.
After declining this work, the car was removed from the workshop. I settled the bill and exited the premises.
A few miles down the road, my tire pressure monitoring device alarmed. I immediately returned the vehicle to Merchant's because I had never experienced this alarm. In a few minutes, the technician came to the vehicle, showed my how to reset and clear the alarm, and I was told everything was then ok.
Upon leaving the second time, the alarm went off again. I reset the alarm myself and visually checked the tires. My tires appeared to be OK.
A few days later I returned to Merchant's, explained the experience, and asked if someone could check my tire monitoring system. I was told a technician would be available in about an hour and the problem was likely a failed sensor. I was unable to wait this long and I felt me and my vehicle were not given proper attention.
I will no longer expect Merchant's to fix this problem. I will drive my car with the alarm on until I can get someone else to fix it.
I will not return to Merchant's in Kernersville with any of my business for the following reasons.
- poor customer service
- long waits for service
- too much emphasis on additional revenue generating repairs
- lack of competent service
I do not recommend Merchant's Tire in Kernersville to anyone.
Read more at winstonsalem.citysearch.com
Recommended: Yes
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Business Details on Merchant's Tire & Auto Centers
BRANDS
BF Goodrich, Interstate, Michelin, Fulda, Continental, Full, Uniroyal, Goodyear, Uniroyal, Michelin, AC Delco, Fulda, Interstate, AC Delco, Pirelli, Pirelli, BF Goodrich
PRODUCTS
Heaters, Brakes, Struts, Air Conditioning, Custom Wheels, Steering, Engines, Batteries, Tires, Custom Wheels, Batteries, Tires, Shocks, Cv Joints
SERVICES
CV Joints, Suv, Air Conditioning & Heating, Exhaust, Oil Changes, Transmission Service, Exhaust Service, Wheel Balancing, Engine Service, Shocks, Alignments, Struts, Brake Service, Front End & Steering, Oil Changes
OTHER
SUVs
CHAINS_FRANCHISES
Goodyear
Payment Types:
Discover,
American Express,
Visa,
Master Card
Phone Numbers:
Primary Phone: (336) 996-5591
Hours Open
| Monday | Early to Late |
| Tuesday | Early to Late |
| Wednesday | Early to Late |
| Thursday | Early to Late |
| Friday | Early to Late |
| Saturday | Early to Late |
| Sunday | Early to Late |
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