I would say that the other person is right to a point. I have always found that Joel was the only helpful person there. Once I had to deal with someone else in the service dept. and they told me they had to order a part. Two weeks later and the a-hole still had not called me back!
Pros : Some people there have been helpful.
Cons : Some of the service managers are idiots and rude.
I would never again buy a vehicle from Meador Jeep, because of the lack of service there. The representatives in the service department are rude, will not help order safety recall parts for you, and are deceitful. I have tried on NINE occasions since August to get them to honor a DaimlerChrysler safety recall and they refuse. Joel in the service department today said "I'm not getting involved in that." Dave, the service manager, promised to call me back in early September; despite two voice messages to him, I am still waiting.
Find any other dealer...but I'd RUN from this place. For a business that makes their money from servicing the vehicles they sell, this bunch is slitting their own throat.
Pros : N/A
Cons : Don't expect any "service" from their service managers--only backtalk
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