I leased my Acura TL from this dealer 3 month ago. when I was at the dealer, the sales woman, gave me wrong info about the car to convince me to buy the car. after I bought the car I found out the car doesn't has the features and hse only wanted to sell the car. I am really disappointed. When I came back to Acura Dealer, they pretended that nothing has happened. This was my last stop at the dealer, never would go back!

I Am surprised to see all these negative reviews. I got my Acura from Santa Monica Acura for a very good deal. All you have to do is to bargain with them for the price. they will go down! Their customer service is fine. I recommend them

After purchasing backup sensors with installation at the Acura online E-Store for Santa Monica Acura, I contacted the dealership to confirm and found out the the online deal was much cheaper than what they normally charge. I went in for the service and got the backup sensors, but the car was scratched all over the trunk and side panels, and grease was all over the area too. I came back and Acura had a body shop buff out the scratches and fix it, but, they also buffed a plastic part around the fog lamp, which made it look horrible. So I went back to get that replaced, and they did. Days later it started raining and I noticed my windshield wipers were gone. I believe there is sabotage going on at this dealership and it started from the moment I got my good deal online. They scratched my trunk on purpose, and stole my wipers too. NOT a good place to get service done. Apparently they have no control over their repair staff, who get away anything they want.

I've had the absolute worst possible experience purchasing a car from Santa Monica Acura. Everyone at this dealership gives you a different answer depending on who are you talking to. They called me non-stop before I made my purchase, now if I have a question I have to call and leave message after message and am lucky to get a response. The car I purchased wasn't even detailed, had scratches all over it (not visible when I purchased it at night) and still had glue stuck to the panels that is applied for shipping purposes. They also didn't follow through with what was originally promised for my trade in by doing some crazy car salesmen number manipulating. Every car I've purchased was a Honda/Acura product and I know that my problems have been with this particular dealership and not Honda themselves. Do yourself a huge favor and stay away from this dealership! Learn from my mistake and shop at the next closest which I believe is in Glendale. No dealership is perfect, but take a look at the other reviews and mine, this place is far from being anywhere near prefect.

I bought a "new" sports car here that had in fact sustained front end damage as well as engine damage before it was fixed up with replacement parts and put on the new car lot. I only found out when I decided to sell and had it inspected by a major appraiser near the airport, who showed me all the tell-tale signs. The car was worth about $8,000 less than it would have been without prior damage.
When I went back to this dealership and confronted the branch manager Alex, from whom I had bought the car just a year earlier, he admitted to knowing about the damage and basically said, "It was a legitimate deal, but I guess I should have told you." Which leads me to believe HE DOES THIS ALL THE TIME! Unfortunately, the government agency that is supposed to protect consumers also considers a car with a certain percentage of replacement parts "new". I'd suggest AVOIDING THIS DEALERSHIP, but in general, getting history on the VIN # even if it's listed as new AND if possible, having it inspected by an appraiser because If no accident report was filed, it won't be in the VIN #s history.