Took it in and got the rear end done (re-paint the rear hatch, part of the roof, rear bumper cover and install new glass). Later that day noticed that the pigment of the paint was missing/fading out on the right side of the hatch. Not a little, but A LOT. Then had to haggle with them about the bad job they did (in addition, on the left side of the hatch, there were had obvious dull spots in the paint that were rough to the touch). After spending about 15 minutes trying to politely point out obvious substandard work, they begrudginly said they would re-do it. Got the car back and the color was right, but I later found another unbuffed spot on the roof and that they had put my roof mounted Yakima bike carrier on completely misaligned. Then on a rainy morning driving to work I had to use the rear window wiper only to see if flailing randomly around. Turns out that they didn't tighten down the wiper bolt properly and now the wiper shaft is stripped so the wiper still doesn't work properly even after tightening. At this point, though, I'm afraid to go back only to have them mess up again. I also noticed a rattling in the hatch and a few months later I saw the trim panel for showing signs of pulling away from the hatch. Turns out that when reinstalling the trim they bent MOST of the retaining pins on the left side! Unfortunately, since I found out about the last item about a year later I don't feel its worthwhile going to them to complain (and my prior experience gafter oing back to them within 2 days was bad enough).

Summary:

1. Paint job was awful (how does a body shop not mix/apply paint properly?), and the excuses they offered before begrudgingly re-doing their work were pathetic.
2. Their reconditioning the paint after application showed a complete lack of attention to detail that you would expect from a shop supposedly used to working on $50K+ cars.
3. Their reassembly of the car was not only unsatisfactory, but actually caused more damage.

Two of our Volvos have been rear-ended over the years, and our dealership recommended Matthews Carlsen for the repair work. They made our cars look like new, and worked directly with the other party's insurance company to collect payment. They were able to get us up and running in a reasonable amount of time, and the staff were very courteous and easy to deal with.

My review could be identical to the one I just read here. Someone completely smashed in the door of my nearly new Cross Country in a parking lot and just left! No note or anything, I still can't believe that. Anyway, Mathews fixed it in one week. Not just a repair, a complete replacement of new door and mirror and everything. Their paint job/finish was absolutely identical to the rest of the car, you can't even tell anything was ever done. Extremely helpful, friendly and courteous.

Some jerk did a hit-and-run on my (nearly new) S4 and put a crater-sized dent in the side of the car (no mechanical damage, just body dent). These guys repaired the dent to like-new condition (it's impossible to tell that any work has been done), and the job was finished in a week

PROS: Fast, reasonable market rates, outstanding work
CONS: