I bought an expensive piece of furniture here and paid about 25% in cash and then financed the rest through them. All they gave me about the financing was the brochure with the terms that didn't even identify who the lender would be until you get out the magnifying glass and read the fine print. Not only that but the brochure didn't even list a web site address or phone number where you could contact the lender. What's even more frustrating is that they never mailed a bill (and yes they have the correct address) so you have no information about your account . This is ridiculous because as a responsible consumer I wanted to pay off the furniture before the 6 months free financing expires and it's like pulling teeth to even do that. As a consumer, you should be able to pay your bill off before it's due. When confronting the furniture store they gave me the 1800 number to the lender then the lender (Wells Fargo Financial Bank) claims that they cannot give you the information and that you need so they transfer you to another number which is completely automated and then eventually hangs up on you when you can't supply the necessary information which you don't have in the first place. Plus you can't make payments on your furniture to the store....because it's no longer their problem they have pawned you off to the mercy of some disorganized and non customer oriented banking nightmare.
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If this place really cared about their customers and providing good customer service then they would choose a different lender that is easier to deal with or they would provide customers the option of paying in the store. I have purchased fine pieces of furniture from many other dealers and never had any problems paying these off. Everything has always went smoothly until I came to Martin Fine Furniture. I would recommend you stick to the bigger more reputible names for all of your furniture needs.