I'm 50/50 on Margarets by Mrs. L. at InsiderPages
First off... the prices are really really expensive. But, when you are taking your wedding dress to a cleaners, you have to spend the money...
Second... their drivers are not knowledgeable or courteous.
Here's what happened... I had my dress steamed only... My dress was deliverd at my hotel on my wedding day in a plastic bag... my maid of honor noticed that there were black pen marks on the side of the dress (in the bag still). We called, they were coming back to take it to the site to reclean the dress (which was NOT dirty to begin with). After about an hour they called back saying that with traffic they wouldn't be able to clean the dress and get it to me in time. The driver then insisted that we damaged the dress and it wasn't their fault. - all of this happened on my wedding day.
I wore my dress. it was beautiful. I didn't even worry about it being dirty... and NO one noticed.
I complained a few times by phone messages, emails and hard mail letters. Finally, after 3 months of complaining, they refunded my money. They didn't fix the problem, but at least i didn't have to pay them
I know many people who swear by them... but i was not impressed.
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