I have been to Marcellos for about a decade now, and throughout the years I've had a couple of problems, but overall my experience there has been fantastic. I go there for hemming jeans, blouses, altering suits (jackets and pants), dresses, gowns and even a wedding dress. I usually like to go there during non-peak hours to avoid waiting to use a changing room. The ladies there are quick at making the measurements-and to my surprise it always comes out fine, so I don't even worry about it anymore. I am in and out of there quickly. I have rushed alterations before, and was able to get them within a few hours, but usually I let them take their time and it's still fast (3 or 4 days).

Beware of Marcello's Alterations! I purchased a gorgeous $2000 jacket from an upscale store in the Galleria. It was taken to Marcello's Alterations for some minor adjustments in the arm length and for a few inches to be taken in along ...

They are rude, rush you, dont care to listen or discuss what you would like to do with your clothes/alterations. I asked for them to put cuffs on my pants and I hate flat bottoms when I came back. They dont listen and then imply it was my fault they did them wrong when I cleary said what I wanted. The only reason I went there in the first place is because I needed alterations done ASAP on a Sunday and they were the only place open. I will be taking my suit to my real tailor so she can fix what they are incapable to doing,

Never have had a single problem with any clothes altered.
*can make any blazer, jeans, dresses, wedding gowns, etc. fit perfectly to our requests.
*always treated with great customer service
*can trust the decisions they make or ideas to better the clothing
*pricing is very reasonable & work done is always exceptional, & if not, they will fix anything you are unhappy about

I had a terrible experience with them when I was getting several pairs of jeans and dress pants hemmed. I asked for French hems, which means that both the original bottoms of the jeans, AS WELL AS THE ORIGINAL STITCHING, are re-attached to the shortened jeans. Well, not only did my altered jeans not have the original stitching, but the replacement stitching looked like a pre-schooler had sewn them - not a single straight line was stitched, the lines were up and down, loose threads, open seams. They were so bad that I had to wait to have them all redone. Also, the dress pants were supposed to be hemmed (one pair was much too short and had to be redone), but also were supposed to have the pockets taken out and stitched closed, which they forgot to do, so I had to wait for that as well. I WILL NEVER GO BACK!!! P.S. MARCELLO DOES NOT EVEN WORK THERE ANYMORE!!!