I love my 4Runner, but this place is a total rip off. I bought my truck here and have had all subsequent scheduled maintenance performed here. However, everytime I go it seems to cost more and more money, and conveniently it's always around tax time ( last year it was right after everyone got their stimulus refunds). I have the powertrain and bumper-to-bumper warranties, but nothing ever seems to be covered. My experience at Manhattan Beach Toyota makes me want to go to automotive technician school. I feel like I was lied to when I bought my trck and I am gouged whenever I take it for maintenence. But this is the last time. I wish I had read some of these online reviews before I went here. Please learn from my mistakes and avoid this place.

Sunday 7/13, Toyota of Manhattan Beach dealership posted commercial for Toyota Camry LE $18,995 in LA Times Cars section. Being an attractive deal, we drove down and made our intentions very clear from the beginning and agreed with the dealership that we were interested ONLY if the selling price is as advertised.
We test drove two Camry?s before we finally agreed to buy one. After filling some paper work we were finally told the 2 car we drove were not part of the deal and there was a 3rd car (the color they knew we did not like). This made us upset, as we had spent 3 hours test driving and discussing talking before we agreed on the car. There was never a hint of price being other then the one advertised. And to make the matters worse ? they told us to LEAVE!! (Point-blank). I?ve no clue why we were told to leave. I was also told that they will not return our paper work that had all my personal information, because we test drove THEIR car. I had to raise my voice and vehemently demand for the paper work before it was finally returned.
I was in a state of shock after this entire experience. I was never provided with a reason nor could myself think of one, for the way I got treated. Not that I?m not familiar with car dealers tactics but this was a dis-heartening practice I had witnessed. Was it racially motivated or what? :) no idea. I what to report them but don't know where?

People involved were Mario & Don (Unfortunately, I don't remember others who were involved)

There are lots of car-dealers in LA, I would avoid them if possible. They proved to be waste to my time & energy.

Over priced and unclear about their car services. I went and they wanted to charge an overpriced and unnecessary diagnosis fee of 90 dollars for what I told them was the problem within my car. They aren't customer friendly and I felt like i was getting ripped off. Service for changing a window regulator took way too long. Not going back again.

Everyone from the sales staff to the service dept. people treated me with respect. I didn't feel like I was just a number. John in service diagnosed my problem and even recommended ways I could save money on the service. Best of all, I got my car back on time. You can really tell that under their new management things have changed. Cudos to their staff.

I had a small leak of radiator fluid in a newer car with very low miles. I brought it to Manhattan Beach Toyota even though the other reviews advised me against it. I thought that I would be the exception. That is far from the truth! They charged me $90 for the diagnosis and told me that i needed a new radiator hose and inverter coolant pump for the hybrid system. They wanted $850 for the repair. I declined the repair and purchased the parts for $135. I wanted to do it myself. After researching how to repair it I found a service bulletin stating that this part is an extended warranty.

At this point I figured I would see if Marina Del Rey would warranty the part before I attempted the fix myself. Without doing a full diagnosis of the problem, Marina said they wouldn't warranty it because the car had been in an accident but they said they could to the same repair as Manhattan Beach Toyota for $460, that is almost $400 less!!

I decided to do it myself. After taking the front light out and partially removing the front bumper, I was able to realize the hose had a small hole in it. The pump was in perfect condition. I replace the hose and put new fluid in. The hose was an $8 part!!

Manhattan Beach Toyota tried to rip me off. They were going to charge me $860 to replace a hose. Their Service Director, Darron Guy (loser) is a real piece of work. He said he wouldn't refund my diagnosis charge (they misdiagnosed it) because it would come out of his pay. Great customer service over there. A bunch of real Losers.