I went to the Cure Spa for a promotion to try them out. I had a great experience. I had an out of town guest visiting 2 months later (of which I spoke about with the esthetician) and I said I wanted to bring her back. Fast forward 2 months, and I called to make an appointment, and the person on the phone was very rude and said that the spa is for hotel guests only. Nowhere on the web-site does it say that. The esthetician did not mention that either when I was talking about coming back. Just beware - to use their facilities, you must be a hotel guest.

We had lunch yesterday at the new refurbished Malibu Beach Inn. What a wonderful setting. What a pathetic dining experience. We sat in the lounge area at a table for six and were presented a menu so lacking in imagination as to be worthy of a Howard Johnson circa 1983, apart from the prices. BLT, hamburger, calamari, penne, each dish duller than the next with condiments to match. Nothing on the menu came close to the waterfront setting; is that their shtick? Because you are sitting on the terrace with your toes almost in the water you should put up with 2nd rate food and 3rd rate service? Everything was late and twice there was a mix up with orders. Then one of our party was admonished harshly by the wait staff for referring to his coffee as an espresso with foam rather than by the Italian macchiato. Pretentious gits. I am so disappointed. We could have gone to the Beachcomber Café and eaten better for less, which I wish we had done. And now I am looking at the charges on my credit card and it looks as though an extra tip was added to my bill. Which I will contest. Go for drinks and the view but not for food. Actually, don't bother. Really truly rubbish.

Every time I travel to the Los Angeles area, I stay at the Malibu Beach Inn, and every time, I'm just as satisfied with the service, cleanliness and professionalism of the staff. There's always someone readily available to assist any need with regards to my stay there. I love the fact that besides the restaurant, now they also have a very nice and cozy spa with massage services and facials, etc. The location is amazing, and I like the coziness of the place!

Buyer beware. This was the most horrific travel experience of my life and I travel globally 9 weeks a year.
While were at the bar, a staff member broke into our room and stole all of our credit cards and cash. There was 6 of us with adjoining rooms- so 6 purses. We were on the property so we felt a false sense of security. 3k total with credit card charges. The manager was rude and careless. When I asked to see the security tapes and if they would give us a make good he said, "No! Stay somewhere else next time." We filed a police report. Stay at Shutters, Casa Del Mar. Please don't risk your leisure to crime.

This place is incredible. I've stayed twice and haven't been disappointed. They just finished a re-model a little less than a year ago and the whole place looks even better than it did before. The outdoor patio is a great place to get a bottle of wine, watch the waves, and sit around the outdoor fire places. The rooms are really comfortable and always nice. I only wish they would have kept the Jacuzzis that used to be on the balconies of every room. The restaurant downstairs is incredible, and offers great fine dining, although definitely at a price. There is really nothing wrong with this place. The two-star reviewer is actually talking about the Malibu Inn, which is shady and opposite of the pair, but however is completely different from the Malibu Beach Inn.