My boy friend and I was looking forward to eat at the Madras Mahal on 10/31/09. We were there around 12.45PM. There was no label for each items on the buffet and when we ask the cashier, he doesn't know the name of some of the food. He went inside the kitchen to find out and didn't come out with the info. He was on the phone all that time. The food was cold, I asked one of the staff to heat up my food in the microwave, he said yes and went inside the kitchen but didn't return. Left me standing and waiting for 2minutes. Then I asked who I believe is a chef came out to check on buffet. He was rude and totally refuse to heat my food in the plate, instead of accomadating and apologizing. Palak Paneer tasted sour, never had palak paneer so bad like they served. It taste like they made it with old milk. I did not enjoy my lunch that time. I guess they don't care about customer service since they keep getting the business. Once was very good, it is now ancient history. Not going there anymore.

Came here once before for a party and liked the food a lot so I brought my husband back with a coupon from Restaurant(dot)com. We presented the coupon before ordering and the waiter said he would take it at the end, once we had ordered the minimum $40 worth of food. The service was slow, but we didn't care because the food was good. However, when we handed over the coupon at the end of the meal, the server argued that our non-alcoholic drinks didn't count towards the minimum. This restriction was not indicated on the coupon and he knew when we ordered we were trying to reach the minimum, so he should have told us the drinks didn’t apply then. We asked for a manager; another waiter came over, said the same thing and said the owner wouldn't apply the coupon. We argued some more, stood our ground, and they finally brought the bill with the applied discount, without apology. We paid cash to avoid sitting their longer, but not before I visited the bathroom...to find FECES on the floor! It was disgusting, will never go back.

I have been eating here regularly for the last few months and the food has been consistently excellent. The uthappam are particularly good. This is one of only a couple of restaurants in the area that denotes which items have dairy and which don't (and also spicy vs. non-spicy), which is very convenient for vegans.

Went to this place on July 4th with family after the fireworks and had the worst experience ever. The waiters were extremely rude. One person dropped the menu and the next waiter came right after to ask us if we were ready. The waiters kept strolling up an down the restaurants acting busy, while a another person with a hat kept bringing peoples food from the kitchen. We could never quite figure out who was our server was since three waiters came to clear the table as we were in the middle of our dinner. We actually had to raise our voices when it was clear to the waiters that we wer actually working on our food.

The place looked quite unhygenic as well. The child seat belt was broken, the bathroom floor was all wet (had to actually tip-toe around).

When the bill finally arrived we figured why the service was so bad. The gratuity is included for parties or 4 and above. The fat lady at the counter hardly cared about your experience or your complaints. As we were complaining about our experience, she hardly lifted her head above from counting some one else's bill.

Am extremely surprised that this place is still in business, especially with some other excellent restaurants around. Would never visit this place again.

The food is delicious, cheap and so tasty! We go there at least 2/3 times out of the month. I'll recommend this fastantic restaurant to any India foo lover.:)