The kids have remarked about how caring the staff is as well as how helpful they are with their studies. The only "complaint" from them, if it can even be called that, is with the amount of work assigned. But, as a parent, I totally see the value of that. After all, worthwhile things come with a price, and I've seen the difference it made in their studies and their grades! Anyhow it's hard to find a place that has a more knowledgeable, caring, and competent staff!!