Thursday, April 16, 2009
I've been all about Lucy's cakes since I was a kid. My parents bought me a cake from there for my first cake when I was tiny. I have fond memories of the shop and the cakes.
Read more at sanantonio.citysearch.com
I wanted to buy one for my boyfriend for his b-day. I called to have them change the size to a square cake 3 days before. They oculdnt find my order. The lady said she'd call me back. They never did.
I called them again and the lady said it was a good thing that I called because I wouldn't have a cake for this Saturday because they couldnt find it. I never received an apology or anything.
I was not happy at all w/this service so I called NADLERS on Babcock and the man ther was very sweet.
I called to cancel my order w/Lucys and they couldn't find my freakin' order again! She said "its sugar free"? I was lik "no! this is exactly why i'm cancelling my order". She put me on hold for 4 minutes.
She came back and said it was cancelled. I told her I'm cancelling because of the bs she said well we have a lot of orders...I told her she lost a customer and she just said "ok"
wth?!! you'd think small businesses need the money.
Pros: unfortunately the cakes ARE good, too bad service lacks
Cons: horrible service, bad parking, lazy people