Dave was very knowledgeable and helpful. Took me and my wife on a test drive. I can say that this was one of the better experiences of buying a car I have experienced.

Lou Bachrodt gave us friendly, professional service and exactly the car we wanted.

They way they treated me and the other customers. I felt comfortable the whole time, I did not
feel like I was at a dealership. Dino really showed a real concern to get me out as soon as possible. He updated me often. A nice man worked the food counter. He was pleasant and we had a nice talk!

Service takes forever and completely unreliable. They don't seem to be on top of anything or have a clue whats going on.

Let me explain to you my story. I had problem with my car, so I took it here, they say I need new engine and they quickly say I need to pay $7,000 for a new one with little to no inspection even though I was under warranty. So I had to fight for a week to tell them I was in fact covered (they told me I had to pay before they really inspected it closely). Now they tell me it will be a week and a half for the order and installation. One and a half weeks later and I am told they ordered the wrong engine...so I wait another week and they still haven't got the engine. Now they finally get the engine and takes them ANOTHER week to install. NOW they hear a noise (clicking) and wont give me the car with it so they are taking everything apart to find out what they did wrong. It's been 3 and a half weeks and I still have not got my car. Oh and they will give you a rental car for 3 days, he squeezed 5 for me...Wow thank you so much.

Bought my first car at Lou and ended up getting a pretty good deal at the time. Oil changes and service are usually quick to complete and they also have a shuttle service if you need it, which is a great plus. Never had a problem there.