we called the service dept to order a new wheel for a 2009 corrolla that hit a pot hole and bent the rim.we called three times to make sure they ordered the right size.when the rim came in we took the car in.surprise. wrong size rim.we had to fight for a loaner.4 days later car is ready.we pick it up. tire is flat.they forgot to tighten the stem after remounting the tire.second time we have gone in for service and work screwed up.in addition to waiting time 1-3 hours they let you sit they and don't tell what is taking so long,they just let you sit in the waiting room .extremely poor customer service.

I would suggest everybody never to go and buy a car from this dealership.I purchased a Toyota Yaris and at that point of time a manager Michael Sharago sold me a Vehicle Care Protection Plan for USD 300. As I had plans to move out of the area in recent future I was not willing to buy the plan. However manager gave me a written guarantee that if I move out of the area he would ensure that I get full refund of the plan.After 3 months I moved out of the area and went to Michigan. Now I was not able to use this plan as they don't have any service provider in Michigan. Hence when once I was in Chicago area, I went to this dealer and asked for the refund showing the papers. A lady accountant got in touch with me asked me that I would get a refund of only USD 225 as the car has aroun 4000 miles on it and also there is a USD 50 cancellation fee. I was shocked as I had not used there service for even a single time. I showed them the paper given to me by Michael Shapargo. She told me that she would talk to him and ensure that I get the money. I gave them my phone number and michigan address to mail me the check and inform accordingly.In the whole process we just discussed the amount which I might get because of cancellation but never agreed on cancelling the plan. However in order to show their efficiency, they just went ahead and cancelled the plan. As I didn't receive any communication from them for next 1.5 months I called them again and they told me that the plan has been cancelled. I asked for my cheque and they didn't have any answer for that. Somehow later on I received a cheque of USD 50 but have never received the original amount. Whenever I call them they just keep transferring the phone the phone from one person to another in the finance department. I just hope that some day I would get my rest of the money back. But remember even if you buy a car from them, never ev

Toyota is a great car for starting a new life ,but if your looking for the big deal like cars lik lexus's and mercedes.This is not teh place to go but its still good to go here

They offer good service and they were able to give us a good price on our vehicles. In my experience, they have a lot better service than Schaumburg Toyota...and they had more selection.

PROS: Good service and greater selection.
CONS: