I sent a visiting friend to this place to get his car fully detailed. When he picked it up, the interior was dripping with conditioner or whatever the heck they use. The compartment in the trunk (when you lift the jack storage lid had about 3 inches of standing water. The tire conditioner they slopped onto the tires was also over applied and dripping. The service was over $200 bucks, and my friend spent about 2 hours wiping the excess product that they applied. Gotta wonder if they just rented a lift and dipped the entire car in a vat of liquid. What a joke.

I moved to Simi Valley in July and i needed a oil change on my car and my girlfriends car, well i had driven by Lenny's and thought by their set up that i would get an A-1 service! Just so you can understand where i come from i have been a service advisor/mechanic for many years, when i went there i asked for a brake check on both vehicles and an oil change... well i got an oil change and a terrible service on the brake check, again keep in mind i am very familiar with customer service and i do go the extra mile for any one of my customers, well when i asked the % left on our cars they wouldn't tell me or write it on my receipt... i asked WHY???? A reasonable request!!! THE ANSWER I GOT WAS;( WE DON'T DO THAT BECAUSE IT IS A WASTE OF OUR TIME AND INK) wHAT THEY NEED TO DO IS GET RID OF EVERYONE AND START WITH A NEW STAFF THAT ACTUALLY CARES ABOUT US AS A GENERAL PUBLIC.. I'M SORRY FOR ANYONE WHO HAS TO ENDURE THEIR SERVICE.. I HAVE ALWAYS PUT MYSELF IN MY CUSTOMERS SHOES AND MAYBE THAT IS WHY I HAVE BEEN VERY SUCCESSFUL IN MY CAREER.... .Danielle L. Suarez.

Consider this warning before asking to see a Lenny Dykstra manager.
Members of Lenny Dykstra club receive a free car wash on their birthday. I went in on 9/27/08, just 3 days after my birthday and was told that I already cashed in my free car wash on 9/25 (the day after my birthday). Neither I nor my husband washed our cars at Lenny Dykstra during the month of September. A manager named Cemone (spelling?) was called to the counter. He checked the computer and said that a cashier initialed the use of my free car wash on 9/25, which confirmed that I used it and based on that, there is nothing he could do. He refused to give me my free wash because it would ??????come out of his paycheck??????. We asked him to check the receipts to verify who actually used my free car wash because it was not me. He became extremely angry and only approved the free car wash because it was my X number visit (which was also free) and walked off. When he overheard me ask the girl at the counter it that was truly a ??????manager??????, he stormed back at me like he was going to hit me. He yelled at the counter girl saying ??????is she asking for my information? Then give her my information!! Give her everything!?????? I will never forget how angry he was at me - almost hostile. He told me to never come back and as he was walking off, he yelled ??????See Ya?????? flipping his hand up in the air without looking back.

Simi Valley has plenty of car washes that appreciate our business. I don't need to pay for abusive, unprofessional service. My husband and I know lots of people in Simi Valley and you can be sure that we're telling them all about Lenny Dykstra.

I don't know why I returned to get my car washed but I did and I had a valuable glass mug in the back seat that was protected by bubble wrap and then in a closed box. There is no way it could have broken unless someone worked on it. Well, I stupid idly went in, got my car washed and not only was the job terrible with little white fuzzys from the towels all over the windshield but my mug that was supposed to be a gift, was broken into pieces!! I am telling you, there is NO WAY it should have been broken unless someone worked on it! I complained to the manager and he said I should have taken it out of the car then if I wanted to protect it so badly. He offered me a free wash but I said NO...I am never coming back again.

I went down there to see about getting my Porsche detailed and I brought my girlfriend with me. One of the employees made a joke about my car being stolen, and another employee asked my girlfriend if she wanted a job washing cars, in a lascivious manner. So I did not get my porsche detailed, but they did wash it, and they did a half-ass job. Do not trust these people. They are nasty, disrespectful, and behave like pigs.