I have park at this lot about 4 times, never had a problem! Its looks like people do not read instructions, first of all you reservation tell you to allow 15-20 minutes for the shuttles, once you check in they give you a sheet of paper with very basic steps when you come back to LAX FOLLOW THEM and you wont have a problem!!
Cool people, new shuttles and the cheapest lot in LAX, what else do you want.

I am a frequent traveler and always park my car at the airport and when I tried LAX Park Place for the first time they where nothing but rude or late. When I booked my reservation on-line I waited for a few days and credit card was never charged, so I call over to LAX Park and they informed me that my card will not be charged until after the service (in a very rude ton and manor). Once I arrived at LAX Park Place there where about 5 guys standing around, like they where in a fraternity talking and laughing. Me and about 5 other people where waiting to get shuttled to the airport and boy did they take there sweet time bringing the shuttle around. Once I returned from my trip I called the number as instructed and it took there shuttle 45 mins to come pick me up! I saw every other parking shuttle come around about 5 times and there I was still waiting with my luggage to be picked up. I would definitely not recommend parking here. There are closer parking garages to the airport with competitive pricing.

Horrible experience!
I recently used LAX park place and had the worst experience.
When I called for a shuttle to pick me up at the airport, I was told to take a long term parking bus to parking lot B. When the shuttle dropped me off, I was in the middle of a parking lot with no LAX Park Place shuttle in sight. I called LAX Park Place and they said someone was two minutes away. I waited twenty minutes and no one showed. Meanwhile, I am standing in the middle of a long term parking lot with nothing in sight. I called back and asked where the shuttle was and I was told I had to wait OUTSIDE OF THE GATE ON THE SIDEWALK! When I waited outside the gate in the middle of nowhere, an UNMARKED VAN showed up and flagged me down. The driver had no identification. When I asked to speak with a manager about the dangerous situation, I was told to call back on Tuesday because there was no manager there at the time. I called and the manager was the rudest person I have ever spoken with. He told me there was nothing he could do for me. He said that he lost the shuttle's permit and I had to take the unmarked van or walk. (Keep in mind the parking lot is at least three miles from the airport.) He then told me that he was too busy to talk about my situation any longer. I asked for a customer service rep or an owner, he told me that there was no one else to talk to and he hung up.
BE SAFE,
DO NOT USE LAX PARK PLACE!
IT IS UNSAFE AND UNPROFESSIONAL.

i parked there in December , i had a great experience with them. They were prompt and very respectful. i recommend them. Their prices are outstanding. Of course there is no perfect business and iam sure every parking place at LAX has had a few problems.

I've parked at this location on two different occasions and did not have a problem.

However, on a recent trip, I decided to tack on a car wash. When I arrived to pick my car up it was late at night and dark outside. My car was waiting for me. The following day when I went to my car, I noticed my left front windshield wiper was broken. It was not just the wiper but the entire structure that supports the blade/wiper. I called Lax Park Place to notify them that they not only broke my wiper, but they had not taken the responsibility of notifying me that they had damaged my car. It was almost as if they hoped I didn't notice. When I called, they told me that I had 48 hour window from the time that I had left their facility to report my damage. When I called, I was well within their window. They also told me that their contract required me to put in writing before I left the facility that my car was damaged. Obviously, when I called I was already away from the facility. However, given the circumstances that it was dark when I picked up my car and that I had called to report the damage, I know I was addressing what had happened fairly.

I asked that the manager call me but he never did.