I had a negative experience at the Hollywood Animal Hospital, so I took my choking cat to Laurel after another clinic in Hollywood recommended them.

Dr. Hu was kind, gentle, receptive and avoided excess with testing and cost.

She kept my kitty for observation and took a precautionary x-ray, with my request.

I will make it my regular animal hospital.

(We told her about the assistant who dropped the cat in travel bag on the counter, carelessly. She seemed receptive to the complaint)

I have been going to Laurel Pet Hospital for almost ten years on a recommendation from a friend. Dr. Todd has always been absolutely kind and gentle with my cat. I trust him immensely. He always makes sure you understand your options before doing anything. He doesn't encourage unnecessary testing or procedures, and I have found the pricing to be reasonable. The staff has always been nothing but very friendly. They obviously love animals. Yes, the office can get busy, but I have never waited long enough to get frustrated (even on a Saturday).

This place is and always has been chaotic. I've been a customer for many years, primarily because of the convenient location. However, my usual vet, Dr. Seoud, is now gone. Dr. Calcyn (the father and owner) is ok and the son Todd is good and kind. The staff is horrendous.....unattractive, underpowered intellectually, sullen and inefficient. It is overcrowded and you are never taken on time. Always apologetic but it doesn't get fixed. The other day, I waited 40 minutes and then left disgusted. Overbooked. There is an old saying..."When the fish stinks, it stinks from the head." High prices and low service.

I was there with my friend when her cat was sick and dying. The vets here were amazing. Worked very hard to help her cat even though she didn't have any money, were incredibly caring and gentle with both of them. Even though her cat died, she loved this place.

When approaching something as personal and emotional as pet care, service is by far the most important aspect when trying a new veterinarian. Although my experience with the veterinarian was for appearances sake outstanding - only time will tell - the coldness and honestly rudeness of the reception and front desk staff make me pause as to whether I will ever return. I was greeted as if I was interrupting something, and I was forced to make my own introduction to blank stares. After the appointment when told to return to the front desk by the Doctor, I was greeted by a "What's up?" by one of the staff, as if I had been an annoyance.
I want to feel as if I am taken care of in all aspects, and that my pet is getting the best attention possible. I can't say that Laurel Pet Hospital can offer that, and there are many veterinarians in Los Angeles that can make sure that you and your pet receive excellent care and service.