Now mind you, I went in with a bird that I had trimmed the nail too short on. Lakeside Vet took us right in, stopped the bleeding and calmed both me and my baby down. They interacted with my bird and pretty soon he was singing and showing off for them. I think this was their first experience with an exotic bird, but Dr. Horn was one of the most professional, caring people you could ever meet. She also has quite a selection of cats and dogs for adoption for the most reasonable price I have ever seen. You can see immediately her concern and love for all animals. I definately will transfer all my business to Dr. Horn.