Good food - terrible customer service
I have been eating at Brian's since 1994 - back in the day when there was a wonderful waitress named Nancy (who, unfortunately, has passed away). I stopped going there for a few years because the service was on the decline. In the past six months, I have gone back three times to see if things have improved any. Each time I've gone back, the food as been as good as I remembered - the food never disappoints - it is the best of diner style food. However, the service has gotten so bad that it completely overshadows the food. Today I went there for lunch, and I can, in all honesty, say that I do not believe I will ever darken the doorstep there again. I arrived about 12:30 and was surprised that the place was not packed - I was able to walk in and get a table without having to wait. Perhaps this should have been a clue. My drink and food order was quickly taken and served by a waitress who then just as quickly forgot that I existed. I did not get her name (they don't wear name tags and probably for good reason) but she has shoulder length bleached blonde curly hair (if you do go there - sit in the front area as that did not appear to be her section). I made the mistake of setting in the middle area - what could I have been thinking? Once my plate was in front of me, the waitress chose to ignore my existence. Had I known this was going to happen, I would have sipped my tea very slowly to make it last, as getting a refill was never to happen. After finishing my meal, I finally had to go up to the register without a check as she had not deemed to leave one at the table (that would have been an acknowledgment of my existence). Various people told me that would be with me in a minute - I failed to time how long I stood there waiting to pay my invisible check but it just added to all the frustration. Hopefully, the waitress will have as hard a time spending the invisible tip I left for her.
Read more at orlando.citysearch.com