I did not have a pleasant experience with this business. They advertise 24/7 onsite care but that is not the case. We had preset a pickup time at time of drop off, but we were unable to reach anyone on the phone, nor at the kennels when we came to pickup our dogs. This had happened once before, with a reasonable excuse, but now I wonder if it goes on all the time. The thing that upset me the most was the lack of concern for one of my dogs medical needs...I had given them medication that he needed to take daily and when I picked him up the medication was still in the bottle....and I paid extra to make sure this was done. Thank goodness they were only there for 4 days. When I did finally get in touch with someone to pick them up, they still smelled like a kennel. I had paid for a grooming, but I think they just cut their hair and didn't give them a bath. The place looks nice and is clean but my concern is for the quality care my pets deserve and that I pay for. I will not give them, yet, another chance. We will be looking elsewhere for both grooming and boarding needs.

Andy

I am so happy when i pick my dogs up from lake country . My dogs have the best time there... I just love Vicky she is a awsome person I personally am glad she is the NEW MANAGER ... She takes great care of our dogs no matter what.. And i am pleased to know that they help out all of the people who are trying to get out of the way of the hurricanes.... There groomers great to I will never get my dog groomed by anyone but Kara again... I love them and my dogs do to ...

Thank you guys a lot..

We've been using them for about 1.5 years now and have been very pleased. They love our dog Boudreaux and they treat him like the celebrity dog that he thinks he is. Always have dog treats when you walk in, the inside is clean and no pet odors and Vicki and her staff are very professional. They've even provided complimentary grooming and bathing with prior stays which is great when you bring your pet home that he/she doesn't smell like a pet.

I thought this kennel would be great since it's close to my house & reasonably priced. I have never been so wrong.

I was told I could pick my dogs up at a certain time & when I tried to they were closed & refused to give me my dogs because the lady who would bill me was at a dog show. She called me & told me I could come by later but when I tried to they still weren't there & she wouldn't return my calls.

When I finally picked my dogs up (the day after I was supposed to) one of them had a huge bruise & welt on her nose. This is the sweetest dog, there is NO reason to EVER hit her!!! When I got them home they both instantly ran outside & both went pee & both pooped, TWICE!!! They never do that, so that tells me they had not been let out all day & maybe not even the day before. Then when they came in the house they both atacked the water dish & drank at the same time from the same dish (this also never happens). It was as if they had not been given any water in days.

Not only did I have a horrible experience with this kennel & I will NEVER use them again....I have heard from the kennel I use now that Lake Country Pet Resort has had SEVERAL complaints & also 1 case that I know of where 2 cats died after being there.

So use them at your animals risk!

I left my cat here for 9 days. They took such good care of her. She is 7 years old and never would let me bathe her. They bathed her with no problems. She loved it. I will bring her back there always. What a wonderful staff. Very courteous. Love 'em. The manager is one of the most wonderful people you would EVER want to meet.