I am a sales representative for this Lazboy and honestly I have to say we really care about our customers and want what is best for them. You cannot beat the construction of the product and the service at our store. People travel from Canada just to shop at our galleries. If you stop into Lazboy please ask for me at the door and say hi I'd love to meet you- We care about YOU! It's all about YOU! Behind the scenes we work as a team to make it all happen for you. Ruthie Appleby http://Ruthietalk.ning.com‎