I needed an oil change on my way home from work. I arrived at the store right at 6 PM expecting to be turned away. The manager greeted me and the guys stayed late to not only change my oil but wash my car.
Everyone was polite and friendly. They have my business from now on.

They will try to upsell you every time. You will then wait 45+ minutes for your "free" car wash.

Do not trust these guys!!! They tried to rip off my wife by recommending unneeded service repairs (ie. new brakes). They tried to pressure her into getting the work done, but she chose to get a second and third opinion. Good for her....both places said she did not need the repairs. Unethical businesses should not be rewarded with our business.....and Kwik Kar of Katy will not get anymore of my business or my friend's business.

I will not return to this facility. Each time I've been to this facility, they have recommended work that I knew was not needed, and i refused it. However, the last time takes the cake. I took my vehicle in for an inspection and oil change. They called me and indicated a belt was worn and that i should replace it. This is a vehicle that I normally leave stored, so I told them not to worry about it...well then when I go to pick it up, they said it failed inspection because of the belt, there was a risk to the power steering system and they failed it...now mind you, the steering was working fine. That's like saying your tail light might go out. Anyway, I paid to have a new belt, kicking myself all the way, because I was about to go out of town and needed the vehicle inspected. On top of this the wash job was pathetic, I asked them to run it through again, which their 'manager' first agreed to do, and then didn't. At any rate, I urge you to avoid this facility.

Last Sunday 7/20/2008 my wife went to get the oil changed in her truck and since this place has a car wash get the truck washed and detailed. She called and I went to meet her there and decided to get the oil changed in my truck which I use for work. Since I had some sheet metal parts in the bed of the truck I went to the counter and ask them to not wash my truck at this time. A mechanic came in and ask for me and said there was more work that needed to be done on my truck. The air filter needed to be changed( it was white as a piece of paper). My brake system needed to be flushed because of moisture in the lines, the power steering needed some work. At that point I stopped him letting him know I had a major tune up and service just 3000 miles ago at a dealership. That I knew that none of this was true. He argued with me and even tried the old PH paper test strip trick on me. I didn't buy it. I told him just top off the fluids and change the oil ONLY!!!. When I got the truck back something was not right. I have several magnetic signs on my truck for my company ,licensing etc... They were all taken off. The Sheet metal that was in the bed was now in my front seat along with the wadded up signs. They had no reason to go and do that. After my wife got home we found that a case of water that was in the bed of her truck was missing as was some bunge cords and a dog lead. They had also disconnected the XM radio.they also changed the radio stations. We found the XM radio and upon calling and asking for our stuff back. She was informed that they had all of it. I went to pick it up and was handed a bag with the dog lead and bunge cords. Asking about the water I was told they threw it out by accident. I was not ask if there was anything they could do to take care of any problems. I had been a long time customer, with this kind of service no more. There are too may other lube places that want my business. Price is not what I care about. Service is.