After a terrible experience at Community Animal Hospital we took our dog, who needed immediate attention, to Klaich. They were responsive to his condition and were able to take care of him right away. Not only did they give him the best care, their prices were more than reasonable. The second time we took our dog in he had slipped a disc in his spine and needed immediate surgery. They explained to us his condition, why it happened, and why he needed surgery. They let us go on a payment plan and kept us updated as to his condition twice a day. They also let us come see our dog several times a day, sometimes up to an hour and a half, during his recovery, and gave us our own private room to be with him. I'm not sure how these other negative reviews could be accurate since over the past year we have not had any bad experiences at Klaich Animal Hospital. Our family could not be more thankful or grateful for their services...

Friday night 4/24/2009 we came home to find out littlest dog collapsed, running a dangerously high fever and incoherent. After a call to our normal vet who was of course closed we spoke to another vet who said our dog probably won’t last the night just make him comfortable. So the next morning when he was still with us we began calling around and found Klaich was open on Saturday..

Without even calling to see if they would see us..we headed into Reno which was a 45 minute drive on the chance they would see us. They were friendly and kind and immediately took us back. They went over him and were extremely worried and told us he needed to be admitted into the animal hospital. When we asked how much it would cost they told us and we were fine with that.. as most vets do we fully expected to be lead to the cashier before they would start treatment and they DID NOT!!! I was shocked most vets in Reno won't even give your dog a pain shot until you show them the money.. no not Klaich it was more important to heal our dog than get our money...They took very good care of our pup and they kept us informed on everything they did.

Now there was one thing that bothered but when you go to a good vet who has a very busy practice there are things you expect.. slow response to phone calls but on the upside of this.. the Vets called us back not some tech relaying information… I personally prefer this, because my questions were answered not "let me check on that and call you back" so this made up for the slow return of my calls.

Our dog is here today because of the outstanding care he received, he goes back in today for a recheck and guess what … we still haven’t been given a final bill.. we expect that today of course but.. Again I felt as if our dogs health was more important to them…. I will be taking all 4 of our dogs to Dr. Klaich and the other vets for now on… Thank you Dr. KLaich and Dr. Sarah for your compassion and for saving little Tucker…

you can never get any information quickly, always takes hours, the wait time is horrible, took me over an hour to even get seen. took me a half an hour for them to give me my dog back when he was already done. The staff is not very knowledgable, was told to "just bring my dog in" and waited over an hour and was told to come back later.

I've had to go there several times, but two notible times with my dog. The first time she was poisoned and very very ill, not only was the staff incredibly kind but they didn't rip me off financially. They saved her then. The second time was today in fact, i brought her in because she had her first seizure and was diagnosed with epilepsy, they took wonderful care of her, they saw me without an appointment in a timely manner as well as returning my calls and being very communicative during the whole situation. All in all, i have a true appreciation now for both the staff, as well as the facilities offered there. Not to mention they're open on Saturdays, and later then usual on the week days.

This animal hospital looks the other way when a stolen pet comes into there office. They told me a pet of mine came into the office the rabies tag was listed under my name they allowed the person who aquired the dog to change the name on the account to his. I was denied more info relating to my stolen dog but they told me a dog with a rabies tag listed under my name came into the office and I was told. Also the vets in this office say it is good to feed your dog food with byproducts.