I recently had the pleasure of having a system design at Ken Crane's in West Los Angeles. I am a very detail-oriented person, so I was very picky throughout the design process.

I started by working with Al, who was very knowledgeable and helped me find the TV I wanted. He was very courteous and handed me over to Brady at a later time to help me finish up the system. Brady helped me get into a great remote to easily control my system - and got me a great deal on some Klipsch Speakers.

I have to admit - I wish they carried Yamaha Receivers - as thats the one I wanted to buy - but I did get it at Best Buy and they installed it for me when their install crew came to my house.


My installation was very smooth. The guys helped answer all my questions and made sure I knew everything before leaving. They helped me get the system I had been saving up for for the past 2 years!

P.S: A lot of the others on the team seemed knowledgeable as well during my many interactions with the store when I was calling in. I don't recall their names - but thank you.

Thanks Al and Brady,

Michael M

Buyer Beware!! I purchased a surround sound receiver from this store in early July. The salesman Eddie didn't know jack about their products so I was referred to Art who was knowledgeable and very pleasant. Art cut me a killer price on the unit and even gave Eddie credit for the sale! I left the store extremely happy. Now my nightmare begins: Within three weeks of my initial purchase, I was still noticing a strange smell emitting from the unit. Also, I noticed the unit would run hot all the time, even when in standby mode (which should consume very little power).

I called the store and reported the issue. I was assured the odor was normal during break-in and not to worry about the standby mode issue. They insisted everything was normal with the unit and they never experienced a problem with my model. Three more weeks go by and all the sudden the receiver display dies! The unit still outputs audio, but I cannot see a thing on the display. Within 1 day, the unit won't even power up at all! So I decide to take the unit back to Ken Crane’s for an exchange or store credit. A brand new amplifier should not die within 6 weeks of purchase. This thing was clearly a lemon.

I arrived at the store with the defective unit in hand. Eddie avoids me so I am left to deal with another salesman. The salesman rudely states I either spilled liquid on the unit causing a short or my surge protector was cheap and faulty. Another gentleman inspects the unit and determines it is indeed faulty. They offer to send the unit in for repair since it is past their 30 return policy. I ask if they can make an exception in this case, since it is barely over the 30 day return policy and I had reported a problem early on which they assured me was normal.

Conveniently, the store manager, Peter, was nowhere to be found during this process. I asked to speak to him so they give him a call. He approves a store credit and I thought I was finished. The salesman prints out the credit and as I am about to walk away, the phone rings and Peter the manager inexplicitly revokes the store credit. Now I'm really ticked off! I wasted 30 minutes waiting for service, endured insults in the meantime and now I am left where I began: I'm stuck with a lemon which no doubt will give me problems in the future.

I requested to speak directly to Peter, but they refused to call him back. They insisted upon keeping the amplifier and sending it in for repair. The last thing I need now is a bunch of incompetent buffoons handling a service repair for a unit which should be sent back directly to the manufacturer. I requested a call back from the manager, but never received one. I called their corporate headquarters in Hawthorne to complain of my experience and they just referred me back to the West LA store manager.

Sounds like fun, doesn't it? Ken Crane's has no concept of customer service. They are arrogant and don't seem to mind losing a long time customer. I have purchased over $5500 worth of audio equipment alone in the past 4 years from them and I let them know I plan to purchase 2 flat screen televisions in the near future. Their response: “We hate to lose a longtime customer”, but will do nothing to keep me! I will not do business with them again and my advice is to avoid Ken Crane’s completely. They are arrogant and dishonest throughout their entire organization.

Very friendly and knowledgeful staff. Low pressure environment with plenty of setups and demo units available, however they have a limited selection of brands. ...

I bought a Mitsubishi DLP back in 12/06 that has a recall for a part that turns off the monitor. When I called Ken Cranes in West Los Angeles, I got directed to a centralized repair facility in Hawthorne. They set up an appointment for between 10:00 AM and 2:00 PM. At 3:00 PM, I had to leave and I got a call at 4:30 telling me they were at the house. When I told them they were two and a half hours late all they said was "we're here now". Not a stellar response.

I called the place where I bought the TV and they told me I had to contact the Hawthorne facility. When contacted them, I was told that they could set me up with a new appointment but NO apology.

OK, so the fact is that Cranes has a disconnect between sales and service which means that my upgrade of a second TV in the house will NOT be from Ken Cranes!