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Sweet Memories - Cakes & Catering

138 Keller Pkwy., Keller, TX 76248
Sweet Memories - Cakes & Catering Mojo 2/ 5 http://www.mojopages.com/biz/keller-tx-sweet-memories-cakes-catering-12230698
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(7) Sweet Memories - Cakes & Catering 2/ 5 stars 7 http://www.mojopages.com/biz/keller-tx-sweet-memories-cakes-catering-12230698
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(1) Sweet Memories - Cakes & Catering 2/ 5 stars 1 http://www.mojopages.com/biz/keller-tx-sweet-memories-cakes-catering-12230698


Sweet Memories - Cakes & Catering is located in Keller. They can be contacted by calling (817) 379-3777 or going to their website . Methods of payment include Visa. Sweet Memories - Cakes & Catering has a total of 8 reviews, 2 positive reviews and 6 negative reviews.
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First To Vote
Citysearch User
Level 1
Wednesday, July 10, 2013
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The Baker Who Can't Keep Up with You
I helped my brother with his wedding.

1.) The couple wanted royal blue batter for the wedding cake, and some layers were teal. There was no communication from her when the color did turn out to be what was requested.
2.) The groom wanted a white X-box for a groom's cake. She made it black.
3.) The couple asked for the cake to "tell the story" of how the couple escaped from the bride's cake to go have fun on the groom's cake. There were no markings on the cake to show the "escape," the steps between the cakes looked like big, barefoot gorilla feet, and she had specifically been asked to make Ken-doll-sized shoeprints because that was approximately the size of the cake topper. There was no "story" and it made no sense.
4.) She gets praise for showing up early, but then she left early when the cake topper wasn't in her hands the first 2 minutes the groom arrived with 3 cases of reception items to unpack. Yes, it took him a few minutes to find it, and by then she took off. That was weird because one of her selling points was that she doesn't book more than one event per day. Guess not. Also, she had our phone numbers? Could she not make a phone call?
5.) There was no toss bouquet. Imagine our surprise when we went to line up for the bouquet toss, and the bride had to throw her own bouquet. Ridiculous.
6.) The bride's "something borrowed" was a small bible, borrowed from the groom's family. We asked during the final meeting to modify the design of the bride's bouquet to incorporate the bible in the middle. This wasn't done at all. The bride was missing her borrowed item.

When asked about all of this, she said she "couldn't keep up" with all of the changes. Wow. About 90% of the elements were unchanged from the beginning. If you can't keep up with small changes that are explained IN PERSON, if your super sweet until the check is actually cut, if you can't treat a dissatisfied customer fairly, if you will do anything to excuse bad service....you don't deserve my business.
Price Range: $1,000 - $1,500
Recommended: No
Femwthattude2007

Femwthattude2007

Sunday, August 16, 2009
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Don't waste your time
We met with Susan on 3 occasions to discuss are cake for our wedding. We also sent her a confirmation email finalizing the favors and design of our cake. We order SQUARED 3 tier, choc with choc cream filling on one, white on white for the other 2 tiers with a cherry blossom design. She gave us a 3 tier ROUND cake the morning of our wedding. We had decided that the look of the cake (being round) was ok, it looked beautiful land never complained at pick up. ALSO. upon cutting the cake we noticed that one tier was half white cake half choc cake with choc cream filling (suppose to be all choc) , and 2 tiers white with cherry filling which we NEVER request any type of fruit filling. When we called the next day to complain, she told us that it was our fault because during the year since we started to discuss our cake plans with her that we had changed our minds about how we wanted it done. And since she didn't charge us to met with her those 3 times that we were out of luck. She also stated that we needed to find the lord and ask for peace since in our lives we would never be happy and hung up on us. DO NOT USE FOR ANY REASON!!!

Read more at national.citysearch.com
Cons: Owner is rude. Cake was awful!!!
Recommended: Yes
Citysearch User

Citysearch User

Sunday, January 18, 2009
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TOTAL RIP-OFF; WASTED $$$ by Missy M. at InsiderPages
I attended a wedding one week ago that was catered by Sweet Memories and it is a SOUR memory to say the least. They charged about $800.00 and delivered two trays of bow-ties, sauce that couldn't even have come from a jar, and some kind of spinach dip - NOT $800.00 worth of food by any means. The food was bland and not worth the $$$. If I were the bride or groom, I would demand at least half the money back. And if I were planning any type of event, I would NOT use them. Also, the cake the bride ordered was not what was delivered. HUGE disappointment and a TOTAL RIP-OFF!!!

Read more at national.citysearch.com
Recommended: Yes
elizabethberk

elizabethberk

Monday, September 22, 2008
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Worst caterer
I agree entirely with the previous review. The bartenders were underage teenagers who couldn't make a drink if their life depended on it. I (as the bride) also got numerous complaints during the wedding about rudeness and denying drinks or the drinks tasting awful. The cake decorations that I bought were missing. She was an hour late. The flowers were absolutely pitiful. All of the other vendors were excellent, so I'm not a picky bride.

Read more at national.citysearch.com
Pros: None
Cons: Everything
Recommended: Yes
Citysearch User

Citysearch User

Monday, September 22, 2008
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Worst caterer ever dealt with by Elizabeth B. at InsiderPages
We used many of their services for our wedding and it was the worst decision we could have made. There was something wrong with all of the services provided. The cake didn't have the special decorations we bought for it. The bartenders were underage teenagers who couldn't make a rum and coke if their life depended on it. We had multiple complaints, especially on this issue. They were an hour late. The flowers didn't look like what we asked for at all. The owner of this company turned our wedding into the wedding of her dreams, not ours. The rest of our vendors were absolutely amazing.

Read more at national.citysearch.com
Recommended: Yes
1
Business Details on Sweet Memories - Cakes & Catering

OTHER

Categories:

Languages:
ENGLISH

Payment Types:
Visa

Phone Numbers:
Primary Phone: (817) 379-377,
Primary Phone: (817) 337-5331,
Secondary Number: (817) 379-3777

Hours Open
Monday Closed
Tuesday 9:00am to 6:00pm
Wednesday 9:00am to 5:00pm
Thursday 9:00am to 5:00pm
Friday 9:00am to 5:00pm
Saturday 9:00am to 10:00am
Sunday Closed