The Baker Who Can't Keep Up with You
I helped my brother with his wedding.
1.) The couple wanted royal blue batter for the wedding cake, and some layers were teal. There was no communication from her when the color did turn out to be what was requested.
2.) The groom wanted a white X-box for a groom's cake. She made it black.
3.) The couple asked for the cake to "tell the story" of how the couple escaped from the bride's cake to go have fun on the groom's cake. There were no markings on the cake to show the "escape," the steps between the cakes looked like big, barefoot gorilla feet, and she had specifically been asked to make Ken-doll-sized shoeprints because that was approximately the size of the cake topper. There was no "story" and it made no sense.
4.) She gets praise for showing up early, but then she left early when the cake topper wasn't in her hands the first 2 minutes the groom arrived with 3 cases of reception items to unpack. Yes, it took him a few minutes to find it, and by then she took off. That was weird because one of her selling points was that she doesn't book more than one event per day. Guess not. Also, she had our phone numbers? Could she not make a phone call?
5.) There was no toss bouquet. Imagine our surprise when we went to line up for the bouquet toss, and the bride had to throw her own bouquet. Ridiculous.
6.) The bride's "something borrowed" was a small bible, borrowed from the groom's family. We asked during the final meeting to modify the design of the bride's bouquet to incorporate the bible in the middle. This wasn't done at all. The bride was missing her borrowed item.
When asked about all of this, she said she "couldn't keep up" with all of the changes. Wow. About 90% of the elements were unchanged from the beginning. If you can't keep up with small changes that are explained IN PERSON, if your super sweet until the check is actually cut, if you can't treat a dissatisfied customer fairly, if you will do anything to excuse bad service....you don't deserve my business.