Do yourself a huge favor and try another service company!
They are rude from the minute they answer the phone (Crystal) to the time they show up, days and days later. They Never have the parts you need, so you are always waiting on them.
They refuse to remove their shoes when they enter your house when it is raining, and they don't have shoe covers. They refuse to use mats to protect your floors also!
The tech (George) even commented that his coworkers didn't know what they were doing. Nice!!

People forget when they call for service, they are paying a professional for the experience and knowledge to have it done correctly. Every one of K&Ns techs has at least 20 years experience and have been with K&N at least 10 years. This customer ELDU already knew she was paying $101 total for the service call (which covers fleet costs). Her review just shows how some people want things for free. There is one customer like this every single day. In the end, she was refunded $55, the entire labor amount, (not $30), and K&N still had to compensate our tech for his time, which was actually 2 trips. This is just the type of old-fashoined gratitude that Mr. Martin shows when he wants to make things right when they weren't wrong to begin with.

I purchased a brand new thermador pro grande range from factory builders. one of the coolong fans malfunctioned 3 days after arrival (10 days before Christmas). i called K&N that day to get warranty repair. scheduled me for the following monday but never called and never showed up. when i called them they said they cancelled my appointment! why? because factory builders never sent them proof of purchase. they never called and told me. scheduler is an absolute sociopath! what a lie!!! factory builders had documented all corresponence. they sent someone Christmas eve with the wrong parts and NO CLUE! still haven't heard from them. if you have warranty work, you're better of fixing it yourself.

Misleading. Guess how much it costs to change a light bulb and lense in a dryer? Initially, they chartged me $177.87! It takes 3 minutes to change out these parts (almost the time to write the check).The parts cost $3.95 and $9.37 for a total of $13.32. Add in a surcharge of $6.00, tax $1.60,labor tax $11.97, labor $55.00, and the cost to drive to your home (downtown) $90.00. I was refunded $30.00 after arguing the absurd cost.

ANSWER One light bulb and lense replacement: $147.87

The cheated me on a simple parts deal; sold me the wrong thing and refused to make it right. My best guess is they knew it @ the time.