by peta2009
The front desk are so rude unhelpful and they are defintely not a place to go if you are looking to relax and have a pleasant welcoming.. the massages are however very good, but the bad customer service puts a bad taste in my opinion that I find it hard how other reviewers dont say anything...by the way, I NEVER complain about places am am not one of those "difficult" clients..

I happen to know for sure that other people feel this way , however I am the only one speaking up for now.. hopefully others will speak up so they can change their ways.. !!!!!!!!!!!!!!

I went to Juvenex spa after having dinner with a friend. It was around 11:30 in the evening. I had never been to a 24hr spa, so I thought I would give it try, since it is hard for me to find time to pamper myself during the day.
I will say that the decor is lovely, but I didn't try the sauna or steam room because I didn't have a bathing suit-they said they could give me disposables, but I opted not to try these features as they were co-ed.
I have had many massages in NYC from high-end spas to the little Asian places. I also have friends who are massage therapists, so I know how a massage should be given. The practioner was a nice woman, but did not drape me properly, and I felt exposed at times.
Her technique was rather rushed and disjoineted, and I had to help her along, with what felt right, and what didn't. There were times that she would pull on my wrist and bend my elbow, and I had to tell her not to do that.
She did try to accomodate me when I guided her, but for a $100+ massage, I shouldn't have to train the massage therapist...
Someone also walked in on my massage-a confused patron most likely.
I sort of felt sorry for my therapist...she seemed troubled, but then again, staff needs to leave their troubles at home, and focus on the clients.
I did express my concerns to the receptionist, and she listened and thanked me for my feedback. but I doubt my helpful tips will reach the owner's ears.
Perhaps this spa is better during the day, but I will not return.

Good waxing
I am very happy to see no hair around my bikini !
It is comfortable , clean and looks nice.
kimmy is the best technitian in this field , you will feel comfortable with her kindness.

The juvenex spa is a wonderful experience. I have been getting treatments at the spa for over a year now and they are always very polite, courteous, and always very professional. I receive facial with kim and she is wonderful! I am always, and I means always, looking forward to my next apointment for a very satisfying experience, no matter what it is, they do it the best

I've been going to Juvenex for years, and have always found the facility to be clean, attendants to be helpful and services to be top rate. I was there yesterday and had a wonderful time. I've been to some of the top spas in NYC and not had services as good as those at Juvenex.

Hard to understand some of the negative comments listed here. To say that the attendants don't speak a word of English is an exaggeration, and if the smell of Korean food bothers you, it's probably best not to go to a spa on a block that has about 25 restaurants!