Friendly, helpful, and very knowledgeable. There was a tiny SNAFU in the production of my custom jacket and they corrected the problem very quickly, all the while apologizing profusely for the mix-up. I couldn't be happier with the products or the service. My jacket fits perfectly. Highly recommended.

Normally, I would've given them three stars, since their product quality is really good. However, their poor service cost me, not just at the store, but in a motorcycle accident.

When I first had them make me a motorcycle jacket, I had them sew in impact absorbing materials at the back, shoulders and elbows. When I received the jacket, the pockets in the shoulders and elbows were not sewn in the right place: I showed them how, in an accident, the pads would not be positioned to protect me. They took the jacket, remarked the spots and said that they had fixed it. I tried it on, and they had done nothing! I tried two more times, each time they said that it was done, and each time, nothing was done!

I was in an accident this past weekend, and bacause the pads were not there to protect me, I received injuries to both my left elbow joint and left shoulder.

So beware! These people will look you in the eye and lie to your face.

Even though it has been a while since I've needed Johnson Leathers, my experience with their services was so positive that I wanted to let others know.

I have an old favorite lealther jacket (very dressy) that was in a bit of disrepair. Dull finish, torn pockets and lining from hard wear (and this was a dress jacket not one for riding a Harley!). Anyway, I read about them in a Best of the Bay edition of an old San Francisco Focus (KQED) magazine and decided to see if they could help. I took my beloved jacket in for repair; their shop on Polk was full of beautiful quality leather in the front, while I could see leather being worked on in the rear.

When I picked up my jacket about 7-10 days later (I wasn't in a rush), I found it beautifully reconditioned...smooth and lustrous black leather. I found the lining and pockets had been artfully replaced with lovely black satiny material. AND, they had added a wonderful little eyeglass or security breast pocket within the lining to hold all those important extras. My coat looked brand new!! The cost was reasonable, and I was totally satisfied.

PROS: Quality workmanship (repair and reconditioning) and for sale items
CONS: I wish I owned a Harley to buy all that beautiful leather!