The carpeting feels like cashmere under my feet and the kitties rolled and frolicked in the carpet. We purchased an eco-friendly product and we are happy with the final product. Laura, the salesperson, was wonderful to work with, as she treated me as an equal and knew the products well.

There were some problems with customer service and installation: the older sales representative at the desk made a snide comment as he handed me a pen and said "you women are all the same" as I was getting ready to sign a large check to purchase the carpeting.

In addition, I was not pleased with the installation process. The two men arrived at 9:00 a.m., took an hour break for lunch, (together), and did not finish until after 3:00 p.m. Also, the foreman who arrived was rather gruff and grumpy to me (pointing at me and at the carpeting in my home) and to his employees. And the two men who installed my carpeting did not ask to use our restroom facilities and left the toilet seat up. Ew.

I would probably purchase the carpeting there again but would have it installed by another company.