Overpriced pretty much sums it up. The beef tenderloin was good, but I'd expect it to be about 50% larger for the price. The "fresh" tuna was completely overcooked and chewy and overly drenched in soy. You couldn't taste the fish at all. Actually only took 3 bites and tossed it out since it tasted as though I was drinking straight soy sauce. The sides were tiny and everything was smashed together, as other reviews have also said. You would think for the $4 delivery charge they would at least have someone with a car, instead of a bike messenger, so they could keep the food upright. Delivery took an hour and a half and arrived cold. I give every place i eat at least two chances. This was their second, and last, chance. Will not be ordering again. Perhaps dine-in experiences are better, but from reading some other reviews, probably not.

I use to sing high praises about this place. After my last visit, I will no longer go back. Ordered a Chicken Caesar sandwich for a late lunch, picked up and got home and their was nothing on the sandwich except for the chicken and a weak Caesar dressing. The chicken breast was dry and tuff to chew. Called back to voice my displeasure about nothing on my sandwich. The rude women who I spoke with stated on the menu it says somewhere the sandwich comes with nothing. At this point I was super ticked off by her pretentious condescending attitude I could not believe she so cold and uncaring about keeping a loyal customer happy. Of course I was extremely upset at the worst $11.00 sandwich in my life. Why couldn't the person taking order ask if we want anything on the sandwich?

My office coworkers and I use to eat lunch there a couple times a month, never again. Lousy rude arrogant service is now the norm at Jerry's. If Jerry Garcia was buried he would be rolling over in his grave knowing this establishment is using his name. The people who work here are not kind people.

We had a pretty large order with Jerry's today to be delivered to our office. They were on time and everything was perfect. The sandwiches were extremely fresh and a good size. Everyone commented on how good they were. I highly recommend Jerry's on Division.

I'll agree that the sandwiches here are pretty decent, and the ingredients are very fresh. The problem is that the employees making the sandwiches seem to be unable to read a ticket correctly. Each of my last four visits I've had to send my sandwich back to have it made right, and twice it came back wrong again, along with a big helping of nasty attitude from the staff. One complaint to the manager was responded to not with an apology, but instead with "well, we're very busy right now" .Too busy to get it right = too busy for my patronage. This place used to be good but its really going downhill fast. I won't be back anytime soon.

Probably one of the worst sandiwches I ever had to pay for. Stale bread. Roast beef was not fresh and was very salty. It tasted so bad, I threw it away half-way through it. I can't believe these guys are in this business. You almost have to go and see for yourself how bad their sandwiches and service are. There are 4 guys working behind the counter, but somehow we waited over 30 minutes in line with only 5 other customers in front of us. By the time we got our sandwiches, we had already finished 2 bags of chips and half of our drinks. They have not figured out how to run a sandwich shop: take order, take money, and serve sandiwch - it's really not that complicated. Chicago is sorely in need of a good, non-chain, sandwich shop/deli and this place is just pathetic.