I have taken all my animals to BAC for years and years. BAC has always been wonderful, always seem to care for my pets as if they were their own. And then, after a few months of treatment, I lost my pet. When I called BAC to tell them that he had passed, I had to LEAVE A MESSAGE. Apparently they were all too busy to take my phone call. And no one returned my call. I then stopped into their office approximately a week later, and still, everyone was too busy to talk to me. I have yet to receive a simply "sorry for your loss". Not one phone call, not a post card, NOTHING. I'm very disappointed in BAC and do not plan on taking my other pets back to them. And here I thought they were all so caring.
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