Incompetent manager. Doesn't take responsibility for mistakes and gives customers the "run around". Completely screwed up to orders, one after the other. After the first screw-up, the manager said she fixed the problem in the computer and then blamed her part timer for the mistake, but assured me it was taken care of. Same thing happened next time, and the only solution was to offer a discount on future cleanings. Refused to give me a refund. Trying to call corporate and have someone take care of me b/c I have been a loyal customer of them for quite some time. DON'T TAKE YOUR CLOTHES TO JACK BROWN CLEANERS ON CYPRESS CREEK!!

What happened to IT'S RIGHT, IT"S READY, OR IT"S FREE!!

I took a very expensive jacket to have dry-cleaned recently. When I went to go pick it up, my completely white jack had turned greyish blue. Not only that, the bottom of the jacket as well as the sleeves all had dark blue marks. On top of that, there were gigantic dirty spots on my jacket that were never there in the first place. When I pointed this out to them, they told me it was due to the dirt and the chemicals mixing together which caused the strange staining. Now, they must send it to the 'professionals' to have the clean it with 'different' chemicals, which apparently takes 2 weeks. NEVER NEVER NEVER NEVER NEVER use this company ever!!! I don't know why they are still in business if they can't even do a simple dry clean.

I recently moved to Avery Ranch an needed a new dry cleaner and thought I would give Jack Brown Cleaners a try I brought in a few of my new expensive shirts i had bought and worn just once. Upon dropping them off I said dry clean only and pointed out to the lady at the counter that the snap buttons on one of the shirts need not be pressed as they are snap buttons with a plastic in them and they can be damaged easily. She acknowledged me and noted this, so ifelt confident it would be done fine. Upon picking up the shirts a few days later i looked at this shirt first and immediately noticed that 3 of the snap glass looking buttons on this $150 shirt i just bought had been smashed and essentially looked like broken glass, it looked awful. When I brought this too thier attention they denied pressing the shirt and smashing the buttons, she said she would take it and show it too her manager and i came back in a few days and all I got was denials of any responsibility on thier part, saying they just ran it through thier dry cleaning machine, which is noit possible because a dry cleaning machine could not smash those buttons. They told me to contact the manufacterer fo the shirt G-Star too see if i could get replacement buttons, but looking at the shirt these kind of snap buttons would not be replaceable because they are imbedded into the shirt. So essentially i dont know where to go with this and i am out a $150 shirt i just bought due to the imcompetence of Jack Brown Cleaners.

i recently took my duvet and bed skirt to Store #11 to have dry cleaned in response to a special that Jack Brown Cleaners advertised for both these items. My husband picked up the order approximately 5 days later when they said it would be ready and paid $29.00. We were both flabbergasted to find out that neither the duvet nor the bed skirt had been pressed. In fact, it appeared that NOTHING AT ALL had been done to the two items except that both were wrinkled so much I almost did not recognize my linens. My husband returned the items immediately to the cleaner and was told tby them hey did not have a press that could handle a duvet or bed skirt so they put it in the dryer. CAN YOU IMAGINE ENTRUSTING A BUSINESS THAT SPECIALIZES IN DRY CLEANING WITH DESIGNER LINENS AND THEN LEARNING THAT THEY DON'T EVEN HAVE EQUIPMENT TO GET OUT WRINKLES? ISN'T THAT WHAT ANY DRY CLEANER IS N THE BUSINESS OF DOING? We could not believe this explanation!! Then the woman said a lot of people have said the same thing -- that they,too, did not understand why their duvet/qulit/bed skirt order was so wrinkled. She then said we should call the owner at headquarters. We did and left several messages but to date no one has called back. We again returned to the store and asked for a credit since the work on these items was not performed as promised. Again, we got the "run around" and were told that we'd need to come back "between 7 AM and 1 PM" but the manager was not in at that time. We have also left messages on the corporate complaint hotline so apparently they must have many, many complaints to deal with. Probably a massive backlog. We will be calling our credit card company and filing a formal complaint as well as writing all of the local consumer reporters about the poor service we received.

In at 9, out by 6 as advertised on their website does not really happen. Neither does the it's right, it's ready, or it's free. Dropped off an order at 7:58 and it still wasn't in the store by 6:45. Manager at Slaughter Lane location was rude and I have to agree with other reviews that the customer service is the worst. Unfortunate because I have not had that issue with their other Oak Hill location. I'll just go around the corner to the other location on Escarpment next to the hair place.